Retail Customer Advisor

Retail Customer Advisor (Slough) - 24 hours

Part-time

Location
:
Slough

Salary
: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance

Working Hours
: 24 hours across 4 days per week, including weekends on a rotation basis

We’re here to build a network the UK can count on – one that connects people, places and potential. We believe everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We strive for an inclusive workplace where different perspectives are welcomed and everyone feels safe to be themselves.

You’ll join a team that genuinely cares about customers and the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us at the heart of change: building responsibly, investing sustainably and creating opportunities that last. We’re expanding connectivity and investing in 5G and digital infrastructure to power businesses, services and communities across the country. You’ll work on real challenges with real impact, across every corner of the country, helping to build a future that works better for everyone.

We move at pace and are building something meaningful. Our Retail Customer Advisors are at the heart of delivering first-class customer service and helping customers meet their needs with our cutting-edge products and services.

• Customer Engagement
  :
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence
  :
  Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement
  :
  Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency
  :
  Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.

It all starts with you. We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into something extraordinary.

• Customer Focused
  : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration
  :
  The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving
  :
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required. Ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We support ongoing development opportunities to build your skills and confidence so you can own where you go as a Customer Advisor and beyond. We are a business built on people and offer a competitive package of pay and benefits that support your health and well-being.

Great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and learning & development tools. We help with your career through our learning resources.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and DEI Networks, we offer reasonable adjustments to help you perform at your best during the interview process. If you require adjustments or have an accessibility request, please contact your recruiter or email  for guidance.

We use AI in different parts of our business to boost innovation and efficiency. We value your unique experiences and achievements and encourage you to showcase them during interviews.

During the interview, rely on your knowledge and skills to show who you are—your personality, creativity, and abilities. We’re looking for authenticity and look forward to meeting the real you.

#Vodafone Three #LI-Onsite

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Slough