Customer Services Executive

Customer Services Executive

Slough

£25,000 to £30,000 plus bonus and benefits

Our client is a very well established international provider of business to business financial solutions.

They are looking for a Customer Services Executive. Responsibilities will include;

You will work as a member of the Operations Team to provide outstanding service to all internal and external customers. This role is within the Customer Services team and focuses on responding to high volumes of customer calls, written correspondence, and internal queries.

• Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.
• Respond to all customer queries and requests in an accurate and timely manner.
• Process transfer requests, financial amendments and refund requests on customer contracts within appropriate time-scales.
• Ensure Customer Records are kept up to date and accurate.
• Pro-actively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.
• This is a fantastic opportunity to join a dynamic company during an exciting period of growth.