Customer Service Advisor

Contract Length: 1 year (Maternity Cover)

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Customer Service Advisor - Core Team. This role is essential for delivering a professional, timely and high-quality service to both internal and external customers.

Job Purpose Working within a team of 8 as part of a wider Customer Services function, you will handle high volumes of inbound calls and customer emails. This is a key frontline role, supporting customers, maintaining service standards and contributing to continuous improvement across the operation.

Responsibilities

• Handle customer enquiries via telephone and email accurately and within agreed service levels
• Process contract activities including transfers, contract queries and refunds
• Maintain accurate and up-to-date customer records
• Effectively manage switchboard calls and route customers appropriately
• Support the team during peak periods by sharing workload and taking additional calls
• Identify and support process improvements alongside Team Leaders
• Work in line with industry regulations and internal policies

About You

• Experience in Asset Financials
• Proven experience delivering excellent customer service by phone and email
• Experience in a high-volume customer service environment (financial services or B2B desirable)
• Strong communication, organisation and time management skills
• Confident user of Microsoft Office and internal systems
• Knowledge of FCA, FOS or FLA desirable but not essential