Customer Service Representative (Saas Adoption

The Role:

We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with customers, internal teams, and stakeholders to drive engagement, deliver onboarding support, and enhance overall customer satisfaction.

• Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement.
• Act as a key point of contact for customers, helping them understand and utilize our software effectively.
• Collaborate with internal teams, including Sales, Customer Support, and Product Development, to enhance the customer journey.
• Monitor customer usage data and feedback to identify adoption trends and areas for improvement.
• Provide proactive support to customers, addressing any concerns and ensuring they receive the best experience.
• Work towards improving retention rates and customer satisfaction scores by fostering strong relationships.

• Previous experience in a customer adoption, customer success, or similar customer facing role within a SaaS or technology company.
• Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders.
• A passion for customer experience and the ability to proactively drive engagement.
• Analytical mindset with the ability to interpret customer usage data and recommend improvements.
• Ability to work both independently and collaboratively within a team.
• Knowledge of IRIS Software Group’s solutions or similar business software is a plus.

• A supportive and innovative work environment.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• The chance to make a meaningful impact in a leading software company.