Service Advisor

Service Advisor role for a busy dealership, working within a customer-focused aftersales department and acting as the key link between customers, the workshop and parts teams. This is a great opportunity for someone who enjoys delivering a professional service, keeping customers updated and supporting an efficient service operation.

Must have the right to work in the UK and a full UK driving licence.

Location:

Slough

Salary:
Up to £32,000 basic plus bonus, OTE £38,000 per annum

Job type:
Permanent / full-time role

Working Hours:

Monday to Friday, 8am - 6pm, Saturday mornings on a rota

• Competitive salary package with bonus / OTE opportunity
• 31 days holiday, rising to 33 with service
• Additional day off to celebrate your birthday
• Contributory pension scheme and life assurance
• 24/7 Employee Assistance Programme for confidential support
• Employee discounts on vehicles, MOTs, parts and servicing
• Manufacturer-accredited training and clear career progression opportunities
• Ongoing support, coaching and development within a family-run business

• Previous experience in a Service Advisor, Aftersales Advisor or customer-facing automotive role would be advantageous
• Strong customer service skills with the confidence to build rapport and communicate clearly with customers
• Excellent administration, organisation and time management skills, with good attention to detail
• Able to work well as part of a team and liaise effectively with workshop, parts and wider dealership colleagues
• Flexible and proactive approach, with the ability to manage bookings, customer updates, invoicing and service paperwork in a busy environment

• Welcome customers and provide a professional, helpful service throughout their vehicle visit.
• Book service and repair work, prepare job records and ensure all customer and vehicle information is recorded accurately.
• Track vehicle progress through the workshop and keep customers informed with clear updates.
• Work closely with technicians, workshop colleagues and the parts department to support smooth daily operations.
• Explain required work, timescales and costs to customers in a clear and professional manner.
• Support the aftersales team with administration, invoicing, service bookings and related paperwork.
• Promote additional relevant services where appropriate while maintaining high standards of customer satisfaction.