Customer Service Executive

## Customer Service Executive Apply:
Slough:
Full time:
Posted Today:
JR
** At Ayvens, progress starts with you.
** Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Customer Service function provides market leading customer care capability to Lease Plan Customers, whether Fleet managers, drivers or dealer & broker partners. Providing expert customer care for both the Ayvens brand and our White Label and banking partners, the customer service function is crucial to protecting and growing the Ayvens brand within the UK market.

The Corporate Care department is committed to enabling business retention and growth, by providing excellent levels of service. This is achieved by building strong customer and stakeholder relationships and developing team members with knowledge of the industry, along with a passion to deliver for our customers.

Your

Role and Responsibilities:

* Provide clear and accurate fleet management service and support to our customers.
* Manage customer queries and requests through both email and telephone calls to a successful and timely resolution.
* Deliver a professional and engaging ‘front of house’ service to our customers and external contacts.
* Resolve all issues by telephone as fast as possible, providing accurate information to our customers to minimise queries and complaints.
* Deliver client specific tasks and processes within agreed SLAs
* Build rapport and confidence with out customer base.

Skills and Experience:

* Educated to A-level standard or equivalent
* Excellent command of spoken English to enable telephone communication with customers
* Good command written English to enable email communication with customer
* Customer facing experience
* Ability to deal calmly and professionally with customers on the telephone
* Strong work ethic
* Ability to show empathy and support to customers
* Resilience*What we offer
*** Rewards & Financial Benefits
*** Starting Salary of £26,375. Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)
** Retail discounts programme, Gym Flex membership options, Cycle to Work scheme
*** Health & Wellbeing
*** Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
*** Time Off & Work–Life Balance
*** 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).
**** Workplace & On***‐
*** Site Facilities
**** Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events
** Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!

What’s the worst that can happen?!
* ** Why Ayvens?
** With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions…