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Role Purpose
Ensure that the Customer Data Services product offerings for customers are performed according to the required data quality standards and SLAs. Provide basic account management to customers using any of the Customer Data services product offerings. Working with Account Managers, Customer Services and Implementation teams to ensure customer requirements are met and to handle related customer queries or information requests. In addition, this role will also provide accurate reporting solutions and effective data quality analysis, required to support offered products.
Review current processes and implement best practice to ensure data controls are maintained.
Customer Data Services are product owners of Fleet Reporting, and the Customer Data Services Executive will be responsible for administration of the tool and assisting with queries regarding it for internal and external customers.
Key Purpose
- Provide support to clients using the Customer Data Services product offerings, ensuring the required reporting isaccurateand delivered within agreed SLA.
- Working withkey stakeholders to ensure customer reporting is met through standard and bespoke/complex reporting and to handle related customer queries or information requests
- Provideaccuratereporting solutions and effective data quality analysis,required to support offered products.
Review current processes and implement bestpracticeto ensure data controls are maintained.
Responsibilities.
- Prioritisation of workload to ensure delivery of standard and complex reporting are completed within Service Level Agreements (SLAs)
- Deliver the Customer Data Services product offerings/Data Plan
- Professional response to customer requests and commitment to using the Lease Plan Service Style;actively deal with queries by escalating them through the appropriate channels.
- Consistently provide a professional,accurate and efficient service when working to tight deadlines
- Identify opportunities for process improvement
- Maintaining quality and accuracy of data to ensure integrity of any reporting
- Take ownership ofallocatedtasks ensuring enquiries are resolved to customers satisfaction
- Ownership of individual and department projects through to completion
- Support delivery of other Customer Data Services activitiesasrequired
- To take personal responsibility to contribute to the overall success of the Lease Plan strategy
- Work closely with all key stakeholders and all other appropriate internal departments to deliver the goal of total customer satisfaction.
Skills, Experience & Background
- Highly developed Customer Service skills with a passion for data accuracy and integrity
- Skilled in data analysis with a proven ability to problem solve and find alternative methods and solutions to existing issues
- Being able to identify root cause of data corruption and agree strategy to resolve with process owner
- Able to both produce and assess a high volume of information / data quickly and accurately
- Identify opportunities to automate processes
- Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.
- Excellent communication skills in both verbal and written activities
- Ability to take initiative and make decisions as required
- Solid knowledge of IT packages such MS Excel – Expert user, Cognos 8 – Knowledge beneficial, AS400 – Knowledge beneficial, Salesforce
This is a fixed-term, part-time role. The successful candidate will be expected to work a 20 hour work week.
What we offer
_ Rewards & Financial Benefits _
Competitive pension scheme, Annual salary review and bonus scheme,
Give As You Earn…
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