Receptionist, Customer Service​/HelpDesk

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Receptionist will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site, welcoming them to the site and assisting in checking them in/directing them. This role would be ideal for an individual with front of house management experience, excellent customer service skills, and looking for the next step in their career in a customer facing environment which is going through rapid expansion.

The hours for this role will be 25 hours a week – Wednesday 13:00-18:00, Thursday 08:00-18:00, Friday 08:00-18:00. Days and times are set. Overtime is available.

• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer incoming phone line and direct calls internally where possible
• Maintain confidentiality of all appropriate communications and documentation
• Assist with training existing staff and new hires.
• Record and enter data for guests / contractors attending site
• General tasks as assigned by Office Manager Managing people signing in, and giving out security passes.
• Be flexible and understand that your role will include covering other reception staff while they are on annual leave or sickness.
• Maintaining the Security and Health & Safety expectations of JLL and the client.
• Be able to complete the required training of JLL and the client.
• Take in post and deliveries, and make contact with the relevant people to collect.
• Taxi bookings
• Keep the reception area tidy at all times
• Professional and bubbly attitude and appearance
• Client and Customer Satisfaction:
  Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity
• Good communication – responsive to the requirements and changes
• Deliver ‘best in class’ Customer Service and Satisfaction.
• Embrace and utilize technology to capture and facilitate improvements.
• Develop and maintain excellent client relationship based on open and honest communication
• Maintain regular contact with Office Manager, consult on key decisions and advise of incidents, escalation and complaints

• Knowledge of IT Microsoft applications i.e. Word, Excel, Power Point
• Ability to plan and prioritize
• Have strong organizational skills, for records management etc.
• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
• A demonstrable understanding of the FM operation and management of a range of services.
• Flexibility may be required within your working hours to accommodate the operation.
• Excellent communication with other employees and visitors.
• Must be reliable and committed to the role.
• Be able to multitask and work under pressure in a fast paced environment.
• Be able to work well both within a team and independently
• Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our…