Customer Service Team Lead
Listed on 2026-10-29
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Agena Group in Slough is seeking a Customer Service Team Leader to manage a 12 month fixed term maternity cover, leading a team of customer service agents and supporting the Customer Service Manager in day-to-day operations.
The role requires coaching, mentoring and the ability to drive performance, SLA achievement and high-quality customer interactions across channels. The successful candidate will be highly organised, calm under pressure and committed to data protection and quality standards.
We would love to welcome a new Customer Service Team Lead — 12-Month Contract to our organisation in Slough, England, United Kingdom.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Service Team Lead — 12-Month Contract role at Agena Group, based in Slough, England, United Kingdom.
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