Customer Advisor; SaaS) IRIS Software Group

Company Name: IRIS Software Group

Job Role:

Customer Renewals Advisor (SaaS)

Qualifications:

Not specified

Category: I

Job Type: Full Time

Location:

Slough, Berkshire, United Kingdom

• Experience in a customer-facing role, whether over the phone, online or in person.

• Strong communication skills with the ability to build rapport and develop positive customer relationships.

• Excellent organisational skills with the ability to manage multiple priorities.

• Good working knowledge of Microsoft Office, including Outlook.

• Strong attention to detail and accuracy.

• Confident written, verbal and numerical communication skills.

• A proactive, enthusiastic approach and a genuine passion for delivering excellent customer service.

• The ability to remain calm, organised and solutions-focused in a fast-paced environment.

• Previous experience in renewals, sales, account management, customer retention or customer success
  .

• Experience with in a software, SaaS, subscription or service-based business
  .

• Experience using Salesforce or a similar CRM platform.

• Experience working towards commercial targets, service levels, renewal targets or customer retention objectives
  .

IRIS Software Group is one of the UK’s largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We’re a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development – and we’re growing fast.

At IRIS, we provide market-leading software solutions that help organisations work smarter and more efficiently. We’re looking for a Customer Renewals Advisor to join our team, managing a portfolio of customers and ensuring they receive outstanding service throughout their renewal journey.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems and working in a commercially driven environment where customer retention and satisfaction are at the heart of everything we do.

• Managing customer renewals from quote through to completion, ensuring contracts are renewed ahead of their due dates.

• Delivering a friendly, responsive and professional service via phone, email and Microsoft Teams.

• Building strong customer relationships and becoming a trusted point of contact throughout the renewal process.

• Providing accurate quotations and recommending suitable options based on customer needs and available solutions.

• Maximising renewal revenue opportunities while maintaining excellent customer service standards.

• Taking ownership of customer enquiries and seeing them through to resolution.

• Managing a portfolio of customers and providing a seamless and positive experience.

• Working closely with Sales, Customer Success and other internal teams to support customer retention and growth.

• Maintaining a strong understanding of IRIS products, services and new developments.

• Ensuring service level agreements (SLAs) are consistently achieved through effective workload management and prioritisation.

• Participating in team meetings and wider business initiatives, bringing a commercially aware and customer-focused approach.

As a Customer Renewals Advisor
, you’ll take ownership of a portfolio of customers, ensuring renewals are managed efficiently and professionally, with a strong focus on retention and customer experience.

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.

Visa sponsorship: check with employer