Customer Service Advisor

Our client is a fast-growing business with a strong retail presence. They are seeking a Customer Service Advisor to join their team and play a key role in delivering an outstanding customer experience. This is a varied position combining customer service, order management and stakeholder communication, making it ideal for someone who enjoys problem-solving and working in a fast-paced environment.

Company Benefits:
Supportive and collaborative team environment. Ongoing training and development opportunities. Hybrid working opportunities where applicable. Opportunity to join a growing and ambitious business. Long-term career progression opportunities.

Key Responsibilities:

Providing exceptional customer service via telephone, email, social media and online channels. Managing customer enquiries relating to products, orders, deliveries, returns and general support. Processing and monitoring orders, ensuring any delivery issues are identified and resolved promptly. Managing returns, refunds and customer complaints in a professional and efficient manner. Monitoring and responding to customer reviews and feedback, escalating issues where required.

Processing customer orders and maintaining accurate records within internal systems. Liaising closely with warehouse, logistics and operational teams to ensure smooth order fulfilment. Supporting retailer, distributor and partner communications, responding to enquiries and providing guidance where required. Contributing to business initiatives, projects and continuous improvement activities. Experience and Skills Requirements Previous experience in a customer service, customer support or order processing role.

Excellent communication skills, both written and verbal. Strong organisational skills and the ability to prioritise workloads effectively. Exceptional attention to detail and accuracy. Ability to handle customer complaints professionally and confidently. Comfortable using CRM, order management and customer service systems. Positive, proactive and solution-focused approach. Ability to work independently whilst contributing effectively as part of a team. Genuine passion for delivering an outstanding customer experience.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.