Customer Service Representative; French Speaking

Position: Customer Service Representative (French Speaking)
We are recruiting for a French speaking Customer Service Representative to join a global company based in Ashford. Our client are the market leader within their sector, and they are recruiting due to continued growth.

Location:

Ashford - office based, with 1-day hybrid working (following probation).

Working Hours:

36.25 hours per week. 09:00am to 17:15pm, however, Flexi time can be offered to suit the individual. Contract Type:
Permanent. Overview:
As a French speaking Customer Service Adviser, you will be at the heart of building strong customer relationships, while managing customers' requirements, and ensuring these are met in the most efficient and cost effective way. Duties:
Execute Customer Care strategy & follow global guidelines. Continuously identify opportunities for improvement in & participate in projects when relevant. Provide support for assigned customers/affiliates to meet order requirements & escalate issues where appropriate. Actively work with the customer care team on customer intimacy & delivering superior customer experience. Day to day communication/collaboration with customers, operations, sales, etc. Resolve request for order changes, issues & handle customer complaints/ inquiries internally & externally.

Prepare Debit & Credit notes, process quality notifications & Customer Returns. Proactively collect Customer Forecast relating to demand planning and stock positions & actively participate in demand planning meetings. Update & maintain accurate customer records, including customer specific information, contracts, labelling, packaging & stock requirements. Provide coverage & support accounts for other team members as necessary. Identify the right communication method based on the sense of urgency.

Ability to diffuse difficult situations & secure resolution with the customers. Follow the new Customer/product processes & contribute to improve customer experience. Requirements: MUST be fluent in French & English - written and verbal. At least, High School or Secondary Education Diploma. University Degree - preferred. Minimum of 1 year within a customer service-based role (office based). Microsoft Office expertise, and knowledge of CRM systems - essential.

Strong communication skills. Demonstrated Customer Relationship Management. Basic Inventory Management knowledge. Negotiation skills.