Customer Service Advisor

Location:

Datchet, SL3 9LL
, just off the M4
Salary: £27,976 per annum

Contract:

Permanent, full-time

Start date:

23rd December 2026

Your Working Arrangements:

We want you to know what to expect from the outset, so here are the key working arrangements for the role:

• Training:
  You'll start with 4 weeks of fully supported, on-site training, Monday to Friday, 9am-6pm, giving you the time to build your knowledge and confidence in the role.
• Shifts:
  
  After training, you'll move onto a 3-week rotating shift pattern between 8am and 8pm, Monday to Saturday. Saturday working forms part of the rotation, with additional flexibility sometimes required during peak periods. Saturday hours typically ranging from 9am-1pm to 9am-5pm. When you work a Saturday, you'll have a day off during the week.
• On-site working:
  You'll be based on‑site in Datchet, 5 days a week for a minimum of your first 3 months, supporting your learning and development as you settle into the role.
• Hybrid working:
  After your first 3 months, and once you've demonstrated satisfactory performance and been signed off by your line manager, you'll be able to move to our hybrid working model. This currently involves a minimum of 2 days per week on‑site, with additional office attendance where business needs require it.

As a Customer Service Advisor, you'll support customers across a broad range of needs throughout their automotive finance journey. From general account and agreement enquiries through to contract changes, settlements and refinancing, end‑of‑contract and vehicle‑related queries, aftersales and resolving customer concerns, this is a varied role that gives you real ownership of the customer experience.

You may already bring experience from customer service, Financial Services or another regulated environment, or you may bring valuable transferable skills gained through other experiences. Wherever you're starting from, you'll have the opportunity to build on your existing strengths and develop your capability across the full Customer Services journey.

Working within a regulated financial services environment, you'll use your communication skills, judgement and customer focus to deliver clear, accurate support and fair customer outcomes.

• Support customers throughout their automotive finance journey, from general account and agreement enquiries through to contract changes, payments, settlements, end‑of‑contract and vehicle‑related queries.
• Listen carefully, ask the right questions and understand what each customer needs.
• Explain information clearly and make complex information easier to understand.
• Take ownership of customer enquiries and work towards resolving them first time.
• Support customers with aftersales and service‑related enquiries.
• Resolve customer concerns and appropriate complaints fairly and effectively.
• Complete transactions, customer records and administration accurately.
• Recognise when customers may be vulnerable or experiencing financial difficulty and ensure they receive appropriate support.
• Use a range of systems, knowledge tools and information to resolve customer needs.
• Work collaboratively with colleagues and specialist teams when additional support is required.
• Build your skills progressively across the full Customer Services journey.

• Strong communication skills - you listen carefully, ask the right questions and can explain information clearly and simply, both verbally and in writing.
• Customer focus - you take the time to understand what a customer needs and are committed to providing a positive and fair customer experience.
• Ownership and accountability - you take responsibility for customer queries, follow things through and deliver on the commitments you make.
• Problem‑solving…