Learning Facilitator - Sales

Job Description:

The Sales Learning Facilitator role has been created as part of Mars University transformation agenda, and will enable the delivery of critical skills and behavioral development programs across our 15,000+ Sales Associates globally.

The role will be intrinsic in bringing more learning delivery in house, providing measurable behavioral shifts and high-level impactful training from critical core skills programs delivered across the Sales College.

• Multi-Modal Facilitation:
  Lead and facilitate engaging, interactive, and inclusive training sessions across physical classrooms and virtual environments (utilizing platforms such as MS Teams, Sana & Uplimit).

• Learner Engagement:
  Utilize diverse facilitation techniques (e.g., breakout groups, role-playing, gamification, and interactive polling) to maintain high energy, focus, and participation.

• Dynamic Adaptation:
  Read the "room" (whether physical or digital), actively listening to participant dynamics and adjusting the pace, depth, and tone of the session in real-time to meet learner needs.

• Technology Enablement:
  Maintain deep familiarity with modern virtual classroom tools, whiteboarding applications (e.g., Miro, Mural), CRM systems, and AI-driven training platforms to deliver seamless, modern, and tech-enabled sessions.

• 1:1 and Group
  
  Coaching:
  
  Provide structured coaching and mentoring to support individual developmental goals, helping learners bridge the gap between classroom theory and day-to-day operations.

• Constructive Feedback:
  Observe learner performance (during practice runs, roleplays, or on-the-job tasks) and deliver actionable, supportive, and objective feedback.

• AI-Enhanced Practice:
  Integrate and facilitate the use of AI coaching and simulation tools, helping learners practice skills and receive instant, automated feedback in a safe, scalable environment.

• Impact Measurement:
  Design and implement feedback mechanisms, assessments, and surveys to measure training effectiveness and learner satisfaction (utilizing frameworks like the Kirkpatrick Evaluation Model).

• Data Administration:
  Utilize relevant tools and Learning Management Systems (LMS) to track participant attendance, manage learning pathways, analyze completion rates, and report on training impact to business stakeholders.

• Continuous Iteration:
  Review feedback data, training metrics, and business outcomes to continuously refine and modernize existing learning programs.

• Stay Ahead of Trends:
  Proactively research and experiment with emerging trends in corporate learning, including microlearning, social learning, and modern AI-supported educational systems.

• Instructional Alignment:
  Collaborate with subject matter experts (SMEs), learning design teams and key stakeholders to identify learning needs and define clear, measurable behavioral objectives.

• Curriculum & Material Creation:
  Apply instructional design frameworks (e.g., ADDIE, Bloom’s Taxonomy) to draft interactive workshop outlines, lesson plans, slide decks, participant workbooks, and facilitator guides.

• AI-Assisted Content Generation:
  Safely and effectively leverage generative AI learning tools to accelerate curriculum outlining, draft realistic role-play scenarios, and personalize learning paths.

• Experiential Learning:
  Design hands-on activities, realistic scenario-based simulations, and case studies that move beyond passive knowledge acquisition to practical, execution-level mastery.

• Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field (or equivalent professional experience).

• Recognized facilitation or coaching certification (e.g., ATD Certified Professional in Talent Development (CPTD), ICF Coaching Certification, or equivalent).

• 3–5 years of experience in a dedicated learning delivery, corporate training, or educational facilitation role.

• Proven track record of delivering both in-person classroom workshops and virtual training programs to diverse audiences.

• Demonstrated experience in…