Field Operational Trainer

Field Operational Trainer

At Lanes Group nothing is more important than the health, safety and well‑being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover fast approaching £700 million with an EBITDA £68 million, with almost 4,500 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully, added to this, we are the market leader in Regulated Wastewater Utilities.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

As a Field Operational Trainer, you will play a critical role in developing the skills, confidence, and capability of our field‑based drainage teams. Reporting into the Learning and Development Specialist, you will design and deliver engaging, practical training that equips teams to respond effectively to a range of operational challenges, including sewer blockages, sewer flooding incidents, and proactive cleaning tasks.

This role combines hands‑on technical instruction with a strong focus on safe working practices, ensuring all training aligns with company policies, Thames Water requirements, and relevant industry regulations. By providing clear guidance, practical demonstrations, and ongoing skills assessments, you will help our teams work efficiently, safely, and to consistently high standards.

Working closely with our HSQE (Health, Safety, Quality & Environment) and Operational teams, you will ensure training content reflects the latest operational procedures, safety protocols, and regulatory changes. Your contribution will directly support operational excellence, service consistency, and compliance across the Thames Water contract area.

Ultimately, your work will help us achieve our mission to be a safe, secure, and industry‑leading provider, ensuring our people have the skills, knowledge, and mindset to deliver outstanding service to our customers and communities.

Field Operational Trainer

Customer Solution Centre, Slough Head Office (Slough, Berkshire)

You will be required to travel across our network covering Greater London, Oxfordshire, Wiltshire, Essex, Hertfordshire, Berkshire and Kent – company van and fuel card provided

permanent, full‑time

Monday to Friday, 40 hours per week (start times to be discussed)

£45 000 per annum

21 days holiday (plus bank holidays); health cash plan; onsite parking; auto enrolment pension scheme; personal learning; friendly working environment.

• Lead from the front by designing and delivering engaging, scenario‑based training programmes for Waste Network Engineers, Technical Specialists, and Managers. Your sessions will take place in a variety of environments; from interactive classroom learning in the depot to practical, hands‑on instruction out in the field, ensuring training is as realistic and relevant as possible.
• Bring technical skills to life by providing clear, practical demonstrations of specialist drainage equipment, tools, and vehicles. You’ll show not only how to use them, but why safe and correct use is essential for operational efficiency, personal safety, and customer satisfaction.
• Equip our teams for real‑world challenges by developing operational excellence in key areas; from clearing sewer blockages and performing proactive sewer cleaning, to managing flood response situations with confidence and professionalism.
• Unlock individual potential by observing delegates in action, assessing skills and competencies under realistic working conditions, and giving clear, constructive…