CE Field Service Engineer

Data Centre Operations

• Ensures compliance with data centre business units and service-level policies.
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.
• Lead or participate in incident response activities for critical infrastructure failures, ensuring minimal downtime and effective recovery processes.
• Proactively identify potential risks or vulnerabilities in the critical environment and implement strategies for mitigation.
• Manage relationships with external vendors for equipment maintenance, repairs, and emergency services.
• Help support and provide ongoing knowledge sharing to other team members to enhance their knowledge of critical environment systems and protocols.

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives
• Support delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring Data Centre Work Environment
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues to appropriate owner.

• High School Diploma or equivalent AND 4+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college course work.
• Previously held senior authorized person or authorized person for mechanical or electrical.

• 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
• Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scale CE projects
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)