Head of Operations

Are you an operations leader who is known for getting teams to deliver on time, to standard, and with customers who trust you?

A specialist communications engineering and managed services business is seeking a Head of Engineering Operations to lead delivery and process across its engineering function on a permanent, hybrid basis around London Heathrow. This is a senior, customer-facing operations role. The focus is on ownership of process, making sure engineers complete work on time, and ensuring all activity follows the correct guidelines and standards.

You do not need to come from an engineering or radio background. The business welcomes applications from operations leaders with a telecoms or construction background who can bring strong process discipline, credibility with engineers, and the confidence to represent the business with customers.

• A senior head-of-function role with real ownership of delivery, process and customer confidence
• Hybrid working, with around three days per week on site near London Heathrow
• A role open to experienced operations leaders from telecoms and construction, so you can step up without needing a deep technical specialism

• Leading engineering operations and ensuring work is delivered on time and to the required standard
• Owning and improving operational processes, and ensuring teams follow correct guidelines, procedures and standards
• Acting as a senior customer-facing point of contact on delivery and process matters
• Holding engineers and supervisors to account on timescales, quality and compliance
• Monitoring performance, identifying risks and driving corrective action
• Working with colleagues across the business to keep customers informed and confident in the service

• Proven experience leading operations or delivery for engineering or field teams
• Strong customer-facing skills with the confidence to represent the business to customers
• A process and compliance mindset, with experience making sure teams follow correct guidelines and standards
• Ability to drive delivery to deadlines and hold teams to account
• Based within commutable distance of London Heathrow for around three days per week on site

• Background in telecoms or construction
• Experience in regulated infrastructure, utilities or transport environments
• Exposure to health and safety, SHEQ or work-control processes
• Managed service or maintenance operations experience
• Salary of up to £85,000, dependent on experience
• Hybrid working, with around three days per week on site near London Heathrow
• Senior leadership role with ownership of delivery, process and customer relationships