Delivery Driver

Overview

The key objective of the 3.5 Ton Delivery Driver candidate is to ensure that deliveries are received by the customers in a timely manner, in the interests of providing a fast and efficient service, building customer relationships, and enhancing the company’s reputation for first-class service. Candidates will also be required to assist with warehouse duties on an ad‑hoc basis.

• Deliveries
• Daily vehicle checks and cleanliness of vehicles
• Dealing with trade counter customers
• Receiving goods inwards, picking and packing
• Loading and off‑loading of vehicles including participation in the annual stock take
• Working within service level criteria
• Daily branch proposal and continuous stock taking as well as day‑to‑day administration
• Providing accurate and regular order handling to achieve minimum time delay between receipt of order and dispatch of goods, thereby maximising sales/stock turnover
• Resolving customer queries, warranties, credits and complaints to the satisfaction of all parties
• Identifying and working with third‑party distribution providers, identifying potential problems to ensure the smooth flow of orders and customer satisfaction
• Maintaining close contact with customer service staff, understanding their working practices and being proactive in preventing avoidable problems for customers
• Communicating inquiries to the External Sales Engineers to enable maximisation of potential sales
• Providing cover within the branch or trade counter during unplanned absences
• Ensuring complaints are promptly dealt with in a professional manner
• Being prepared to assist with out‑of‑hours services to customers when required
• Cooperating with management on all aspects of health and safety as set out in the Employee Safety Handbook
• Familiarising with data protection procedures per GDPR and understanding that any breach could result in sensitive data being disclosed

• Lifts up to 25kg unassisted
• Effective communicator
• Personable and proactive in all interactions with customers and colleagues
• Demonstrates effective selling skills, product knowledge and understanding of company policy required to work effectively on the trade counter
• Familiar with the Slough area
• Experience with 3.5
  
  Ton delivery and industrial distribution environment