Senior Compliance Manager

SENIOR COMPLIANCE MANAGER

LOCATION:

LONDON

This career opportunity is available at Santam Syndicate 1918 for a Senior Compliance Manager, who will be based in the UK & have right to work in the UK.

The Senior Compliance Manager will provide oversight of the compliance, conduct and regulatory framework across the Syndicate and its associated UK MGA.

• Oversee the compliance framework across the Syndicate and MGA, ensuring alignment with FCA, PRA, Lloyd's and Santam Group requirements.
• Coordinate regulatory submissions, responses and reporting delivered through Asta Managing Agency and DMGA.
• Monitor regulatory developments and advise senior stakeholders on emerging regulatory risks and obligations.
• Support regulatory reviews, audits, inspections and information requests.
• Provide pragmatic, risk-based advice and challenge to the business and executive leadership.

• Lead oversight of conduct risk management and promote a strong conduct and compliance culture throughout the organisation.
• Support the implementation and ongoing oversight of FCA Consumer Duty requirements and customer outcome initiatives.
• Oversee Product Oversight Group (POG) activities, including product governance, fair value assessments and distribution arrangements.
• Monitor and challenge conduct risk indicators, management information and remediation activities.
• Drive ethical decision-making and accountability across the business.

• Oversee complaints handling arrangements in line with FCA DISP and Lloyd's requirements.
• Review complaint trends, root cause analysis and thematic issues.
• Ensure systemic conduct or customer outcome concerns are identified, escalated and addressed appropriately.

• Provide oversight of financial crime, sanctions and related compliance frameworks.
• Ensure effective controls, sanctions screening, referral processes and escalation arrangements are in place and operating effectively.
• Support the identification and management of emerging financial crime and regulatory risks.

• Build strong relationships across Santam Group, Asta Managing Agency, DMGA, underwriting teams,delegated authority functions and governance committees.
• Influence and engage senior stakeholders with credibility and confidence.
• Deliver clear, practical and commercially focused compliance guidance.

• Degree qualification or equivalent.
• ACII or equivalent insurance qualification.
• ICA Advanced Certificate, ICA Diploma or other recognised compliance qualification.
• Experience with in the Lloyd's and London Market insurance sector.
• A minimum of 10 years' compliance experience within regulated financial services, with at least 5 years in a senior compliance, conduct risk or regulatory oversight role.

The successful candidate should have:

• Strong understanding of FCA Conduct Rules, SMCR and regulatory expectations applicable to insurers, MGAs and Lloyd's market participants.
• Proven experience embedding and promoting a positive conduct culture within a regulated financial services environment.
• Demonstrable experience advising senior stakeholders on conduct risk, regulatory compliance, ethics and governance matters.
• Experience designing, monitoring and reporting on conduct risk frameworks, conduct management information and regulatory compliance activities.
• Strong understanding of customer outcomes, fair treatment principles and regulatory expectations regarding organisational behaviour and decision-making.
• Ability to identify emerging conduct and regulatory risks and implement practical, proportionate…