Clinical Nurse Advisor; Triage

An opportunity has arisen to join our Triage team as a Clinical Nurse Advisor working as an integral part of a Community Nursing service within the Windsor, Maidenhead & Slough locality. The Clinical Nurse Advisor will provide clinical support, assistance and professional expertise to all callers to the Community Nursing Triage Telephone Support, ranging from healthcare professionals to patients and their carers within Berkshire.

The service is the main point of access for Windsor, Maidenhead & Slough Community Nursing. The post holder is expected to represent the service, in a professional and courteous manner always. Also providing advice and information using a level of clinical understanding and professional judgement.

If you recognise yourself in these requirements, we recommend you apply today!

You will be a key member of the Triage Team enabling professionals to make referrals to Community Nursing through one access point.

You will be able to offer sound clinical advice that oversees entry into our Community Nursing service.

You will be required to maintain up-to-date clinical skills and be prepared to rotate into clinical services

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

The must haves for you to be considered for this role:

Experience of working in a customer focussed environment

Well-developed written and verbal communication skills with all range of people

An understanding and knowledge of community services

Ability to prioritise workload and remain calm whilst working in a pressurised environment

For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.

If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

• Registered Nurse
• Current NMC Registration
• IT knowledge and accurate keyboard skills
• Willingness to undertake further training and development
• Evidence of ongoing professional development
• Mentorship Training (Should be completed 1 year post registration or staff new to community will do the training after 1 year in post: staff with previous community experience must undertake this training before any other training will be agreed).

• Community Experience

• Experience of working in a customer focussed environment
• Well-developed written and verbal communication skills
• Able to communicate effectively with patients / carers / healthcare professionals and team members
• Evidence of effective team workin
• Able to demonstrate an understanding and knowledge of community services
• Ability to prioritise workload and remain calm whilst working in a pressurised environment
• Ability to demonstrate and show evidence of effective clinical skills as per band 6 competencies
• Ability to identify risks
• Ability to work autonomously
• Ability to manage distressed patients or relatives with terminal/palliative care needs who telephone the Hub
• Ability to deal with patient referrals including those with complex needs
• Ability to identify risks and act accordingly with regard to safety of patients and others
• Ability to receive and act on developmental feedback
• Cultural/diversity awareness and evidence of a non-discriminatory approach
• Positive and enthusiastic…