Primary Care Workflow; Docman Administrator

Wouldyou like to join our friendly and resolute team of clinicians andnon-clinicians at a large NHS general practice based in Slough, Berkshire?

We are seeking to appoint one motivated and enthusiastic individual with understanding of clinical terminology and coding systems experience to join our Clinical Administration team within the practice as an experienced

Workflow (Docman) Administrator. We offer, in addition to your salary, a goodbenefits package, as well as the opportunity to work in a supportive and collaborative environment with a diverse committed workforce from differentethnic backgrounds which helps to ensure the quality of our services to our patients are to a high standard.

You will be a member of the Clinical Administration Team oftwenty-two staff within the Practice and be a part of the wider Practice teamand support the delivery of the Practices ambitions to deliver care of the highest quality and safety. You will be responsible for the efficient and accurate processing of incoming clinical correspondence and documents through the practices electronic document management system (Docman).

You will be based at Farnham Practice but wouldbe expected to travel to our other locations within Slough, to provide anefficient service to ensure the smooth and efficient running of the Clinical Administration department within the practice.

The job description, Person Specification, and benefits package for the roleare attached.

Toensure that all clinical correspondence is scanned, coded, work flowed andactioned in a timely manner in line with practice protocols, safeguardingpatients safety and supporting high-quality clinical care.

Process incoming clinical correspondence (letters, discharge summaries, referralresponses, results, safeguarding alerts) via the Docman workflow system in atimely and accurate manner.

Scan,upload, and index documents into the clinical system (EMISWeb) ensuring correctpatient matching and document type classification.

Codeclinical information accurately using appropriate Read/SNOMED CT codes in linewith practice and national coding standards.

Workflowdocuments to the correct clinician or team for review and action, escalatingurgent or safeguarding-related correspondence immediately in line with practiceprotocol.

Monitor outstanding workflow tasks and follow up on overdue items to ensure timely completion and avoid patient safety risks.

Maintain accurate audit trails of document handling in accordance with informationgovernance and CQC requirements.

Liaise with hospitals, community services, and other healthcare providers to resolve queries relating to correspondence or missing information.

Support the practice's compliance with UK GDPR and the Data Protection Act 2018 in the handling of confidential patient information.

Identify and report any workflow backlogs, system issues, or process inefficiencies tothe Practice Manager.

Farnham Road Medical Group (FRMG) is an outstanding large training GP practice that isapproved by NHS England (Health Education England). With four clinical sites based in Slough, we now have a team of over 100 people looking after 38,730patients. The practice is committed to innovation in providing high qualityhealth care for our patients and a protected working and learning environment for our staff.

Our team includes pharmacists, nurses, Physician Assistants,paramedics, MSK practitioners, Mental Health Practitioners, social prescribers,and care coordinators as well as GPs and a large Patient Services team. This resoluteteam provides an evolving healthcare and medical service to meet the varyingneeds of our patients and, in turn, provides what we believe is a sustainablemodel of modern General Practice. We have expanded our expertise and havetransformed how we provide medical services to Sloughs diverse population.

We have an overarching vision of Caring for patients and valuing ourpeople and providing services that tailor to their needs. We strive to achievethrough brilliant leadership, teamwork, communication, problem-sharing and solving, training, education, and continued development.

Process incoming clinicalcorrespondence (letters, discharge summaries, referral responses, results,safeguarding alerts) via the Docman workflow system in a timely and accurate manner.

Scan, upload, and index documents intothe clinical system (EMISWeb) ensuring correct patient matching and documenttype classification.

Code clinical information accurately using appropriate Read/SNOMED CT codes in line with practice and nationalcoding standards.

Workflow documents to the correct clinician or team for review and action, escalating urgent orsafeguarding-related correspondence immediately in line with practiceprotocol.

Monitor outstanding workflow tasks andfollow up on overdue items to ensure timely completion and avoid patient safety risks.

Maintain accurate audit trails of document handling in accordance with information…