Concierge​/Front of House

Job Overview

We are looking for welcoming, motivated and proactive Concierge / Front of House Assistants to join our team at the brand-new Slough Community Diagnostic Centre (CDC).

We are looking for welcoming, motivated and proactive Concierge / Front of House Assistants to join our team at the brand-new Slough Community Diagnostic Centre (CDC).

This is an exciting opportunity to be part of a modern, innovative facility that will transform access to diagnostic services for our local community in central Slough.

As the first point of contact for patients, families and visitors, you will play a crucial role in ensuring a smooth, safe and positive experience within the CDC. You will work closely with clinical and operational teams to support patient flow and uphold the highest standards of customer service.

This role forms part of the NHS 10-year plan to bring healthcare closer to the community, offering earlier diagnosis, supporting neighbourhood health initiatives, improved outcomes and a better patient experience.

It is an exciting time to join the team as we develop new ways of working in a state-of-the-art environment.

• To develop and maintain effective working relationships with all Trust staff to provide an accurate, efficient, professional and seamless service to patients and visitors.
• To check patient demographics are correct and amend or update details on EPIC when necessary, in accordance with standards set by Information Governance.
• Coordinate with administrative and clinical staff to ensure efficient patient flow.

• Greet and welcome patients, visitors, and staff in a professional and friendly manner, directing the patient to the appropriate area.
• Encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate, using Epic and ICE systems.
• Provide clear directions and support for patients navigating the centre.
• Offer reassurance and assistance to anxious or vulnerable patients.
• Maintain a clean, organised and safe reception and waiting area.
• Deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
• Communicate with visitors who may speak little or no English and may be in pain or distressed, ensuring their culture is respected.

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

• Previous reception duties
• Experience in a customer service or patient-facing role.

• Experience working in the NHS or a healthcare setting

• Flexible - able to work on own initiative and within a team
• Ability to prioritise work and adapt to changing circumstances
• Ability to work without supervision
• Good IT skills.
• Good customer service skills.
• Organisation skills.
• Able to communicate clearly and effectively with a wide range of people.

• Basic understanding of confidentiality and data protection

• Good general education to GCSE standard or equivalent.

• Willing and able to work a range of shifts, including evenings and weekends, as required.

Frimley Health NHS Foundation Trust (FHFT) is proud of…