Branch Administrator

Job title:

Branch Administrator

Location:

Bracknell & Slough
Salary: £25,000- £26,000 per annum (Pro – Rata)

Hours:

20 hours – Flexible Part time – onsite working plus on call duties & field work.

Available to start immediately

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring every client receives a person centred, professional service through our local teams of professional carers and clinical team.

• Lead and coordinate the recruitment, selection, and onboarding of care staff for the Bracknell branch.
• Ensure staffing levels support safe and effective care delivery, while maintaining compliance with all relevant regulatory and quality standards.
• Build relationships with the local community and ensuring timely and efficient recruitment and onboarding.
• Be responsible for coordination of training delivery to ensure all new care staff are fully prepared to begin work safely and competently.

• Answering calls, directing calls
• Ensure effective shift rostering including forward planning resulting in all clients having suitably allocated frontline colleagues
• Booking training
• Supporting carer compliance
• Filing and office organisation
• Stationary ordering
• Archiving
• Maintain agreed schedules within agreed targets
• Maintain accurate records
• Maintaining great relationships with existing clients and carers
• Prepare ad hoc reports as and when required
• Recruitment processes are scheduled and managed
• Supporting with the onboarding and compliance of new carer colleagues

• Support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

• Timely recruitment of quality care staff – ensure care roles are filled promptly with suitable, values-aligned candidates to maintain safe staffing levels and continuity of care
• Effective rostering that consistently meets the needs of clients, with full daily visit coverage
• Full compliance with onboarding and regulatory requirements – deliver 100% compliance for all new starters through robust onboarding processes, including DBS checks, Right to Work documentation, and training, in line with CQC and ISO standards.
• Effective coordination of induction training
• Positive candidate experience and retention support – maintain regular candidate communication throughout the recruitment and onboarding journey, ensuring a smooth, supportive experience that encourages retention.
• Community engagement and brand visibility – proactively represent the branch at local job fairs and outreach events to build candidate pipelines and raise awareness of Prestige Nursing & Care as an employer of choice.

• Good level of general education (e.g. GCSEs or equivalent)
• Previous care planning, scheduling or workforce-coordination experience in a domiciliary or community care setting
• Excellent customer service and communication skills, and friendly and professional manner
• Strong administrative and organisational skills
• Previous experience in recruitment, HR or administration
• Able to meet deadlines and sudden changes in an organised manner
• High levels of attention to detail, and the ability to handle sensitive and confidential information
• Competent in Microsoft Office (Word, Outlook, Excel)
• Adaptability
• Excellent communication, and interpersonal skills.
• Proven experience in taking initiative and acting independently without direction

• Experience of or motivation to work in the health & social care sector
• Experience managing end-to-end recruitment and onboarding processes
• Experience delivering…