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HelpDesk/Support Customer Service Rep Technical Support

Facilities Helpdesk Manager — Data-Driven Service Lead

Job in Slough, Berkshire, SL1, England, UK
Listing for: Pinnacle Group
Full Time position
Listed on 2026-01-24
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
A leading UK facilities management firm is seeking a Facilities Helpdesk Manager to oversee daily operations of the helpdesk, ensuring high-quality, customer-focused service. Key responsibilities include managing team performance, driving improvements, and producing operational reports. Ideal candidates will have a strong background in helpdesk management, data analysis, and a commitment to service excellence. This is an office-based role with working hours from 8:30 AM to 4:30 PM, Monday to Friday.
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