ICT Consultant

Role: ICT Consultant - 2nd Line

Location: Slough

Salary: £27,000 - £32,000

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

This role will involve supporting a primary school where you will be the liaison between schools and our client, ensuring they are kept informed about the products and services we can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites to help them improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

• Passionate interest in IT and a solid technical background.
• Self‑driven and enthusiastic about offering exceptional customer service.
• Team player with excellent communication and organisational skills and a cheerful disposition.
• At least 2 years’ experience working in a previous ICT Technician/2nd line role in the education sector (though not essential).
• Ability to work independently, troubleshoot and proactively identify opportunities to enhance team services.

• Resolve and manage any technical issues that impact the running of the school's functions by providing robust technical solutions.
• Install or repair computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).

We are an Equal Opportunities Employer. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the position.