After-Sales Associate

After-Sales Associate

Location: Office-based | 9:00am - 5:00pm

• Proven experience in plumbing and bathroom products (essential).
• Ability to read and interpret technical drawings.
• Strong understanding of safety standards.
• Experience with Root Cause Analysis (RCA).

• After-sales, service engineering, or a technical support role.
• Experience in a customer-facing technical environment.

• Excellent troubleshooting and diagnostic ability.
• Clear and confident communication skills.
• Strong customer-focused mindset.
• Well-organised with effective time management.
• Ability to write clear technical reports.
• Willingness to travel for site support when required.

We're looking for a proactive, technically minded After-Sales Associate with hands‑on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high‑quality products in the plumbing and bathroom sector, this could be the perfect next step in your career.

This is a dynamic role combining 70% customer service and 30% technical support
, ideal for someone who thrives in both problem‑solving and customer‑facing environments.

As our After‑Sales Associate, you'll be the go-to expert once a product has been delivered. You'll ensure our customers receive fast, effective support while helping maintain the high standards our brand is known for.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.