DC Ops Technician III

Data Centre Operations Technician(L3)

Responsible for ensuring secure, operational IT infrastructure in the data centre, maintaining 99.999% uptime across customer server environments.

Shift: 3rd (night) shift 20:30–06:30, 4days per week (rotates Sun‑Weds to Weds‑Sat). Full‑time, 24×7×365 coverage including holidays and weekends.

• Utilize custom monitoring software and internal ticketing system to provide customer support.
• Identify and troubleshoot simple hardware failures on x86-based servers, including replacement of failed hardware components.
• Troubleshoot simple operating system storage issues, including file system, disk management and RAID technologies.
• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Troubleshoot simple OS administration issues, including login, password and connectivity problems.
• Troubleshoot simple LAN connectivity issues and re-establish remote access using SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
• Configure and replace network device hardware, including access and aggregation switches, firewalls, load‑balancers and security appliances.
• Configure and replace storage devices, including DAS and NAS arrays.
• Maintain customer configurations: hardware modification, OS installation, mounting in cabinets, and cabling.
• Troubleshoot copper and fibre cabling, including installation testing and connectivity issues.
• Provide concise, professional technical communication regarding customer configurations.
• Adhere to company security policies, health‑safety, and local governing requirements.
• Execute meticulous 5S and housekeeping practices.
• Demonstrate full performance in a continuous, measurable manner.
• Show high passion and enthusiasm when delivering Fanatical Support to customers and colleagues.
• Communicate honestly and transparently to build trust with customers and coworkers.

• Education to GCSE level or equivalent; further technical education advantageous.
• Experience building, repairing, or upgrading hardware components.
• Experience in a customer‑service oriented role preferred.
• Industry‑recognized certifications in operating systems, networking, security and/or storage technologies preferred.
• Experience with Dell Power Edge  and HPProLiant rack servers preferred.
• Experience with Cisco ASA/ASA‑X firewalls, F5
  
  BigIP, Brocade
  
  ADX load‑balancers and Alert Logic IDS preferred.
• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred.
• Experience with Dell Power Vault DAS, Net App and EMC Isilon NAS systems preferred.
• Ability to work a flexible, 24×7×365 coverage schedule including holidays and weekends.
• Ability to prioritize work in a fast‑paced, high‑pressure environment.
• Strong written and verbal skills; proficiency in typing and professional phone etiquette.
• Proficiency with productivity software, e.g., Microsoft Office, Open Office, and email clients.
• Capability to lift 50lbs overhead.
• Reliable transportation and willingness to travel occasionally (2–4weeks/yr).

We welcome you to apply today and are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.