Implementation Consultant

At Every, we help schools run more smoothly. From HR and payroll to finance and staff management, our software supports schools with the systems they rely on every single day. As more schools move to Every, were growing our Implementation team and looking for someone who understands customers, enjoys solving problems, and wants to build a career helping schools successfully adopt new technology.

This is not a back-office processing role. Its a people-focused implementation role where youll work directly with schools to guide them through onboarding, training, setup, and rollout of Everys software solutions. Youll help customers move away from older systems and processes into modern software that makes everyday work easier. Youll become a trusted point of contact for schools throughout their journey - helping users feel confident, supported, and successful from day one.

This role is especially suited to people with experience in areas such as:
Payroll HR systems School administration Education software Payroll bureau services Software support Customer onboarding Training or implementation Customer-facing support roles Were particularly interested in people who understand payroll processes and payroll legislation, even if they havent worked in software implementation before. Why This Role Matters Schools rely on HR and payroll systems to keep everything running properly behind the scenes.

When a school moves to a new platform, its a major change. There are deadlines, compliance requirements, payroll pressures, and staff who need support adapting to new ways of working. Thats where you come in.

Your role is to make that transition feel smooth, supported, and successful. Youll help schools understand the system, feel confident using it, and get real value from the software. The experience you deliver directly impacts customer satisfaction, long-term relationships, and how successfully schools adopt Every across their teams. About the Team You'll Join Youll join our Every Implementation team within Education Professional Services - a collaborative group of around 15 Consultants and Trainers who support schools across the UK.

The team works closely together, sharing ideas, helping each other solve problems, and supporting customers through real-world challenges every day. Most of the team are based around Leeds and Yorkshire, and regular collaboration has become a really important part of how the team works and develops. Because of this, youll be expected to travel into the Leeds office every two weeks.

Youll also have the opportunity to learn both HR and Payroll products as part of Everys long-term growth within education. What You'll Be Doing Supporting schools through the onboarding and implementation of Every software Delivering online training sessions and walkthroughs to school staff Helping customers configure and use the system successfully Managing customer expectations, timelines, and rollout plans Building strong relationships with customers throughout their implementation journey Troubleshooting issues and helping customers find practical solutions Supporting several customer projects at the same time Working closely with internal teams to deliver a smooth customer experience Providing a high standard of customer support across calls, meetings, and online sessions Helping improve processes and identifying ways to make implementations even better

What Were Looking For Were looking for someone who enjoys working with people just as much as systems. You might currently work in payroll, software support, onboarding, education software, implementation, training, customer support, or administration - and now want a role where you can use those skills in a more consultative and customer-focused way. Youll likely be a strong fit if you have:
Experience in payroll, HR systems, education software, or customer-facing support Confidence communicating with customers over phone, video calls, and online meetings Strong organisation and time management skills The ability to manage multiple priorities at once A calm, professional approach when handling challenges Good Excel and data handling skills A positive attitude towards learning new systems and processes A genuine passion for helping customers You do not need previous implementation experience to apply.

If you understand payroll processes, enjoy helping people, and are confident communicating with customers, wed love to hear from you. Why Apply? Join a growing team supporting schools across the UK Move into a more consultative and customer-facing role Build experience across HR, payroll, software, training, and customer success Learn Everys education-focused software products Be part of a supportive, collaborative team environment Work for a business where your contribution genuinely makes a difference to customers Every is part of IRIS Software Group - one of the UKs leading software providers for schools, businesses, and organisations.

Together, we support…