Service Designer

Deputy Service Design & Transition Lead | Public Sector

Location: London (hybrid, 2 days on-site)

Sponsorship: Unable to provide sponsorship for this position

Clearance: NPPV and/or SC Cleared as a minimum

A high-impact contract on a large-scale public sector technology programme. As Deputy Service Design & Transition Lead, you will help shape the service architecture for complex systems and support the safe transition of technology services into live operations, deputising for the Service Design & Transition Lead.

Our client is a UK public sector organisation delivering a complex, large-scale technology transformation, with multiple suppliers and high assurance standards. The service design and transition function is being strengthened as the programme moves towards live service.

• Deputising for the Service Design & Transition Lead across day-to-day delivery and decisions
• Designing service architectures for complex systems within a large-scale IT and digital transformation programme
• Supporting the safe transition of technology services into live operations
• Managing supplier relationships and feeding a service perspective into commercial and contractual discussions
• Ensuring support services align with, and positively impact, wider business functions
• Driving service readiness, governance and assurance across the programme

• Public sector delivery experience (essential)
• Proven experience designing service architectures for complex systems in large transformation programmes
• A track record of transitioning large-scale technology services into live operations
• Strong supplier and commercial management skills, including input to contractual discussions
• Excellent project management and communication skills
• Broad IT knowledge and a clear understanding of how support services affect other business functions
• ITIL (Service Design / Service Transition) or equivalent service management background
• Active SC clearance is essential as a minimum; NPPV clearance is ideal

If this Deputy Service Design & Transition Lead contract is of interest, apply now or contact Entasis Partners for a confidential conversation.