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Global Omnichannel Service Lead – Direct Channels
Job Description & How to Apply Below
UCB is seeking an OC Hub Service Manager for Direct Channels & Customer Engagement Services. Based anywhere in the UK, you will own the global Omnichannel service strategy, roadmaps, and lifecycle, coordinating across markets and partners to drive scalable adoption and value creation.
You will lead cross-functional delivery, manage demand, and continuously improve performance through KPIs, analytics, and stakeholder engagement in a transformed, hybrid work environment.
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