Customer Support Engineer

Customer Support Engineer

Location:

Slough (Onsite)
Salary: £35,000–£40,000
Type:
Full-time, Permanent

My client, an innovative electronics design and manufacturing company, is looking for a Customer Support Engineer to provide technical support for its IoT and refrigeration control product range. This role combines customer-facing technical support with international travel, product troubleshooting, and close collaboration with engineering teams.

Key Responsibilities

* Provide technical support to customers via phone, email, and online meetings

* Advise customers on product applications, configuration, and troubleshooting

* Travel internationally to support customer installations and resolve technical issues

* Investigate product returns and produce failure analysis reports

* Maintain customer support documentation and technical databases

* Prepare product samples and technical bulletins

* Work closely with R&D to support product improvements and technical documentation

Requirements

* HND or Degree in Electrical & Electronic Engineering, Telecommunications, or a related discipline

* Experience in technical customer support or a similar engineering role

* Strong understanding of electronic circuits and schematic diagrams

* Experience using electronic test equipment and soldering techniques

* Excellent communication and problem-solving skills

* Full passport with the ability to travel internationally at short notice

* Well organised, self-motivated, and customer-focused

What’s on Offer

 * £35k–£40k salary

* Onsite role in Slough

* Company pension and generous holiday allowance

* International travel opportunities across Europe, Asia, Africa, and the Americas

* Exposure to cutting-edge IoT, GPS, WiFi, GSM, and BLE technologies

* Opportunity to work alongside a multidisciplinary R&D team with excellent career development prospects