Oracle CX Architect R2L

Role: Oracle CX Solution Architect

Job Type: Permanent

Location: London

Working Hours: 40 hours per week (Full-time)

Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies?

We have an exciting opportunity for you
- Oracle CX Solution Architect
!

Careers at TCS:
It Means More

TCS is a purpose-led transformation company, built on belief. We go beyond helping businesses transform through technology, we enable them to make a meaningful difference to the people and communities they serve. Our clients include leading organisations across the UK and globally. At TCS, it means more, more opportunity to make an impact that matters through challenging projects that demand innovation, collaboration, and thought leadership.

• Align technology solutions with business outcomes while building expertise in modern cloud and data platforms.
• Contribute to transformative projects within a global financial services environment.
• Design secure, scalable, and resilient solutions that support critical business operations and customer trust.

The Role

As an Oracle CX Solution Architect
, you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct fit-gap assessments, and provide architectural leadership throughout implementation and transformation programs. The role requires strong expertise in Oracle CX Cloud applications, integrations, analytics, and enterprise architecture best practices.

Key Responsibilities

Oracle CX Solution Architecture & Design:

• Lead business and technical discovery workshops to understand current CX processes, business challenges, transformation goals, and integration needs.
• Translate business requirements into scalable, configurable Oracle CX Cloud solution architectures across Marketing, Sales, Service, CDM, and CX Analytics.
• Design and guide implementation of Oracle Marketing Cloud / Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM / Sales Cloud / third-party applications. Support solution design for customer data platform, behaviour intelligence, campaign management, marketing automation, and customer loyalty / engagement scope areas as applicable from the CX Cloud landscape.
• Architect Oracle Sales Cloud / Engagement Cloud solutions across SFA, CDM, CLM, ICM, sales planning, sales performance management, and customer data management. Support sales process transformation across lead, opportunity, pipeline, quote, compensation, and account management processes.
• Architect Oracle CDM / Sales Cloud capabilities for customer master data, customer data governance, account management, and data quality processes.
• Provide architecture guidance for Oracle Service Cloud capabilities including service center, knowledge management, customer service processes, work spaces, workflows, rules, APIs, and integrations. Guide configuration requests, enhancements, product customization, administration, and integration design for Oracle Service Cloud. Support solution design for Intelligent Advisor and service effectiveness analytics where applicable.
• Design and configure incentive compensation plans, plan components, performance measures, rate tables, classification rules, assignment rules, credit rules, incentive formulae, flexfields, web services, reports, dashboards, and OTBI / data models. Collaborate with business and IT teams to design sales compensation solutions aligned to business requirements.
• Define CX analytics architecture for sales pipeline, win-loss analysis, lead prioritization, quote efficiency, subscription pipeline, campaign efficiency, account-based analysis, and service effectiveness. Guide reporting and dashboarding using Oracle CX reporting capabilities, OTBI, data models, and integration with enterprise analytics platforms where applicable.
• Define integration architecture across Oracle CX Cloud and external systems including CRM, ERP, billing, identity platforms, third-party applications, and legacy platforms. Design and review integrations. Ensure data flow consistency, security, scalability, and performance across integrated…