Senior Business Process Management Consultant

Location:

Hybrid - Berkshire with travel to Birmingham

A UK multi-currency prepaid card provider is replacing its core card-processing platform. It's a major programme touching almost every part of the operation: customer servicing, card management, finance, fraud, disputes, reconciliation and compliance.

They need an experienced process consultant to map how the business runs today, design how it will run on the new platform, and get the teams ready to switch over. It's a hands-on role at the centre of the programme, working directly with ops, technology, suppliers and senior stakeholders.

• Run discovery workshops and interviews across the business to capture every BAU process, including the informal ones and the spreadsheet workarounds.
• Produce end-to-end As-Is process maps across onboarding, card lifecycle, fraud, disputes and chargebacks, reconciliation, settlement, compliance and reporting.
• Design To-Be processes aligned to the new processing and KYC platforms, simplifying and automating where possible.
• Carry out gap and impact analysis across process, technology, people and system roles and permissions.
• Assess training needs and support business readiness and adoption.
• Build the inventory of legacy systems and shadow processes, and recommend what gets retired.

• A strong track record in business process mapping and transformation within payments, cards or financial services.
• Experience on a card-processing platform migration or major core-system change. FIS Cortex, TSYS PRIME or similar is a strong advantage.
• Working knowledge of card operations: issuing, disputes and chargebacks, fraud, reconciliation, settlement.
• Confident workshop facilitation, with the ability to get clarity from busy ops teams.
• Experience with gap analysis, TOM design and business readiness.
• Fluency in process modelling tools and notation such as BPMN, Visio or Signavio.

Nice to have: prepaid or e-money experience, and exposure to KYC/identity verification platforms.