Information Technology Engineer

Provide first-line functional and technical IT support for a warehouse IT system and associated end-user technologies. You’ll diagnose issues, restore service quickly, elevate when needed, and ensure incidents are logged and followed through to resolution. Training will be provided on the warehouse application.

• Provide 1st line support to warehouse users (floor and office) via phone, ticketing system and in-person support.
• Deliver functional support for the warehouse IT system (user guidance, basic configuration/support tasks) —
  training provided
  .
• Perform triage, troubleshooting and resolution of day-to-day IT incidents (hardware, applications, access, connectivity).
• Carry out basic Linux administration/support activities (e.g., checking services, logs, permissions, connectivity, simple scripts if applicable).
• Support and troubleshoot issues involving Oracle / SQL (e.g., basic queries for validation, checking data issues, liaising with DB/admin teams).
• Log, prioritise and manage incidents/requests in line with SLAs; maintain clear updates to users and stakeholders.
• Escalate complex issues to 2nd/3rd line teams or vendors with well-documented diagnostics and impact.
• Contribute to problem management by identifying recurring issues and suggesting fixes/workarounds.
• Support shift operations
  , including handovers between shifts and maintaining operational continuity.

• Strong problem-solving and troubleshooting mindset; able to work calmly under pressure.
• Working knowledge of Windows/Microsoft end-user environments (desktop support, basic M365/AD exposure helpful).
• Practical Linux skills (basic command line, service/log checks, networking basics).
• Exposure to Oracle and/or SQL (comfortable running basic queries, understanding common database-related faults).
• Strong communication skills with non-technical users in a fast-paced warehouse environment.