Assistant Data Centre Manager

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VIRTUS Data Centres is the UK’s fastest-growing data centre provider. We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe. In 2023, we announced our expansion into continental Europe, starting with Berlin and growing across the region. At VIRTUS, we aim to be a positive force in the fourth industrial revolution—delivering innovative solutions while staying rooted in our values: integrity, curiosity, commitment, and teamwork.

Reporting to Data Centre Manager, the Assistant Data Centre Manager is responsible for the joint day-to-day management of the site. The scope includes Data Centre management, customer implementations, operational continuity, reporting and billing along with the management of 3rd party contractors.

• Supporting the Data Centre Manager(s) in the day-to-day operations and customer requirements.
• Managing new customer requirements, site tours, drawings, pricing and implementations.
• Operations Financial Budgeting: assisting the Data Centre Manager(s) with management of the operational and capital expenditure budgets for the data centre, ensuring that expenditures are within the allocated budget and identifying areas for cost savings.
• Site Level Procurement: assisting the Data Centre Manager(s) with handling the procurement of goods and services at the site level, including managing costs, managing supplier relationships, and ensuring timely delivery of materials.
• Capacity management including power, floor space, and assisting with forecasting loadings.
• Witness Data Centre scenario testing, track and log issues with any lessons learned.
• Consistent monitoring of site efficiencies, overall reduction in PUE and power costs.
• Managing the internal cabling (and external carrier fibres brought into the building) to a high standard and recording cabling updates.
• Delivering customer projects and extra works on time and within budget.
• Assisting in management of equipment lifecycle including budgeting, technical feasibility, critical spares, operational risk reduction and improvement planning.

• Maintaining zero customer down time including any breaches to contractual SLA’s and KPI’s.
• Working closely with the Service Management Centre on ticket updates, change control, customer installation schedules, handovers and customer communications.
• Assist with managing and escalating any potential customer affecting issues.

• Ongoing support of the Data Centre alignment and consistency throughout the VIRTUS portfolio.

• Ensuring all staff, customers and contractors’ adherence to site policies and operational processes.
• Responsibility for ensuring the day to day performance management of 3rd party maintenance contractors / suppliers, ensuring work is completed to a high standard.

• Validating all PPM’s are completed on time, managing any faults or advisories that have been reported are logged and tracked through to completion.
• Support in tracking all KPI’s that support the maintenance “fee at risk”.

• Assisting with monthly reporting on customer power usage, PUE, capacity, NRR trackers, board packs, business rates and ensuring all information is correct and delivered on time.
• Quality updates for the daily call and attendance at weekly/monthly service review, maintenance and construction meetings.

• Working closely with all VIRTUS key stakeholders, be able to focus on the wider group.
• Ensure the provision of a safe and healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.
• Ensure the Data Centre is always clean and tidy, and visually kept to a high standard.

Any other reasonable requests made by your line manager.

• Experience in similar FM/contract support role.
• Experience of managing in a live operational business-critical environment.
• Managing 3rd party suppliers and FM team to…