Repairs Senior Operations Manager

Repairs Senior Operations Manager
London £73 - £82k
Purpose

To lead and be accountable for the delivery of high-quality property Response Repairs Service, and department complaint handling across London housing stock with a budget portfolio of circa £4m.

Embedding a customer focused culture, focusing on contract management and operational performance, cost control and value for money. Leading the company strategy, identifying opportunities for integration, growth and improvement.

• To have full accountability and control for an annual budget of circa £4m. Working with the FBP and Homecare Directors on the forecasting and reconciliation of the budgets/trading accounts of the responsive repairs work stream, as well as departmental complaint handling.
• Effectively lead the delivery of the responsive repairs specifically within London, ensuring our operational performance criteria are met and exceeded.
• Lead on Team and Departmental work plans, policy, procedures and service reviews, corporate strategies and projects through preparation of reports, positive participation and collaboration in working groups and project boards.

• H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe.
• Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent).
• Demonstrate considerable commercial/Operational experience when dealing with 3rd party contractor delivery in a property service arena.
• Demonstrable significant management level experience with budgetary responsibilities and management.

• 28 days holiday + bank holidays
• Hybrid Working
• Up to 10% pension
• Life Assurance
• Employee Assisted Program
• Extended Maternity Pay
• Enhanced Paternity Leave

For more information, please call David Bates @ ARM on #removed#