Director of Operations - Critical Site

Who are we?

Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you’re empowered to do your best work.

We are seeking a senior, influential leader to take full ownership of operations at LD4 - one of our most critical and high‑profile sites globally.

This is a Director-level role with focused accountability, combining end-to-end operational leadership with the strategic oversight expected at a senior level. You will be responsible for delivering exceptional performance across safety, reliability, customer experience, and cost — while leading and developing a high‑performing technical organisation on‑site.

This is not a purely strategic role. It requires a visible, hands‑on leader who can operate at depth within a mission-critical environment, while also shaping direction, influencing stakeholders, and raising standards across the broader organisation.

• Review the organisational design for site operation and transform as appropriate.
• Lead, inspire, and develop a multi‑disciplinary team, including managers and technical professionals.
• Set the tone for a high‑performance, safety-first culture and drive continuous improvement.
• Own all people leadership responsibilities including hiring, succession planning, performance, and capability development.
• Act as a visible site leader, building trust, engagement, and accountability across the organisation.
• Be the key Operational stakeholder for capacity management at site level, balancing the commercial & customer needs whilst maintaining availability.

• Own the end-to-end operational performance of LD4, ensuring uptime, reliability, and customer commitments are consistently met.
• Define and deliver site-level objectives aligned to Equinix standards and global priorities.
• Drive operational efficiency, resilience, and continuous improvement across all disciplines.
• Lead incident response as the senior escalation point, ensuring rapid resolution and strong post‑incident learning.

• Translate broader operational strategy into clear site-level execution plans.
• Establish and track performance metrics (KPIs, SLAs, capacity, availability, financials).
• Own site financial performance, including OPEX/CAPEX planning, cost optimisation, and investment decisions.
• Balance short-term operational demands with long-term site capability and growth planning.

• Partner with regional and global teams on capacity planning, infrastructure strategy, and future expansion.
• Ensure the appropriate infrastructure refresh programmes are in place.
• Oversee delivery of site projects, upgrades, and expansions to time, scope, and budget.
• Ensure accurate and forward‑looking capacity management (power, cooling, and space).

• Act as the senior operational representative for LD4, engaging with internal and external stakeholders.
• Drive a strong customer-first mindset and continuously improve customer experience outcomes.
• Collaborate with global and regional leadership to ensure alignment with broader business priorities.

• Own business continuity, disaster recovery readiness, and operational risk management at site level.
• Ensure full compliance with regulatory, safety, and corporate standards (ISO, audit, etc.).
• Maintain rigorous governance across MOPs, change control, and operational processes.

• Oversee vendor performance against SLAs/KPIs and drive continuous improvement.
• Build strong partnerships with…