Director of Operations - Critical Site - Engineering background

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

We are seeking a senior, influential leader to take full ownership of operations at LD4 - one of our most critical and high-profile sites globally
.

This is a Director-level role with focused accountability
, combining end-to-end operational leadership with the strategic oversight expected at a senior level. You will be responsible for delivering exceptional performance across safety, reliability, customer experience, and cost - while leading and developing a high-performing technical organisation on-site.

This is not a purely strategic role. It requires a visible, hands-on leader who can operate at depth within a mission-critical environment, while also shaping direction, influencing stakeholders, and raising standards across the broader organisation.

• Review the organisational design for site operation and transform as appropriate.
• Lead, inspire, and develop a multi-disciplinary team, including managers and technical professionals.
• Set the tone for a high-performance, safety-first culture and drive continuous improvement
• Own all people leadership responsibilities including hiring, succession planning, performance, and capability development
• Act as a visible site leader
  , building trust, engagement, and accountability across the organisation.
• Be the key Operational stakeholder for capacity management at site level, balancing the commercial & customer needs whilst maintaining availability.

• Own the end-to-end operational performance of LD4
  , ensuring uptime, reliability, and customer commitments are consistently met
• Define and deliver site-level objectives aligned to Equinix standards and global priorities
• Drive operational efficiency, resilience, and continuous improvement across all disciplines
• Lead incident response as the senior escalation point, ensuring rapid resolution and strong post-incident learning

• Translate broader operational strategy into clear site-level execution plans
• Establish and track performance metrics (KPIs, SLAs, capacity, availability, financials)
• Own site financial performance, including OPEX/CAPEX planning, cost optimisation, and investment decisions
• Balance short-term operational demands with long-term site capability and growth planning

• Partner with regional and global teams on capacity planning, infrastructure strategy, and future expansion
• Ensure the appropriate infrastructure refresh programmes are in place.
• Oversee delivery of site projects, upgrades, and expansions to time, scope, and budget
• Ensure accurate and forward-looking capacity management (power, cooling, and space)

• Act as the senior operational representative for LD4, engaging with internal and external stakeholders
• Drive a strong customer-first mindset and continuously improve customer experience outcomes
• Collaborate with global and regional leadership to ensure alignment with broader business priorities

• Own business continuity, disaster recovery readiness, and operational risk management at site level
• Ensure full compliance with regulatory, safety, and corporate standards (ISO, audit, etc.)
• Maintain rigorous governance across MOPs, change control, and operational processes

• Oversee vendor performance against SLAs/KPIs and drive continuous improvement
• Build strong partnerships with suppliers and…