Head of Wardens (South

Location: Hybrid / Slough, UK
job type: Permanent / Full-time
Sector and subsector: Leadership & Management | Senior Management
Annual Fixed salary:£ 67000.00

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious.

Why not join us?

In the role of Head of Wardens (South) you will provide strategic and operational leadership for our national Warden Operations team for the Southern region. You will be responsible for ensuring the safe, efficient, and consistent delivery of services across multiple contracts and sectors, while driving performance, operational effectiveness, engagement, compliance, and client satisfaction.

Reporting to the Operations Director, you will lead a team through a structure of Area Managers, and Team Leaders, ensuring the successful delivery of operational objectives and supporting Agena Group's continued growth.

Regular travel throughout the UK is expected, along with attendance at an Agena Group office as required.

• Provide strategic leadership and direction to the national Warden Operations function.
• Lead, support, and develop Area Managers, Team Leaders, and field-based teams to achieve operational excellence.
• Ensure the delivery of all contractual obligations, service level agreements, and operational KPIs.
• Drive a culture of accountability, professionalism, and continuous improvement across the operational structure.
• Monitor operational performance through data-driven analysis and implement improvement plans where required.

• Develop and implement operational strategies that support Agena Group's growth objectives.
• Establish and monitor meaningful KPIs that drive service quality, compliance, efficiency, and client satisfaction.
• Lead operational transformation initiatives and support the implementation of new systems, processes, and technologies.
• Build high-performing Warden teams through structured recruitment, coaching, succession planning and ongoing development, ensuring consistent service excellence across multiple locations.
• Create a high-performance culture focused on engagement, wellbeing, and development.
• Lead workforce planning activities to ensure appropriate resource levels across all operational areas.
• Promote a positive and inclusive working environment that supports staff retention and professional growth.

• Support and maintain compliance with all applicable ISO standards and integrated management systems, contributing to continual improvement initiatives and audit requirements.
• Maintain a thorough understanding of BPA, IPC, Security Industry Authority (where applicable), and relevant regulatory frameworks.
• Lead a strong health and safety culture throughout the operation.
• Ensure incidents, accidents, near misses, and compliance breaches are properly investigated and addressed.

• Work closely with the Operations Director to shape and execute the wider operational strategy.
• Prepare and present operational performance reports, KPI dashboards, and improvement plans to senior leadership teams.
• Support operational due diligence, mobilisation, integration, and transformation activities associated with acquisitions, new contracts, and business growth initiatives.
• Identify future resource requirements and organisational structures to support growth.
• Develop policies, procedures, and operational standards that improve consistency and resilience.
• Contribute to business planning, budgeting, forecasting, and operational reporting.

• Significant experience leading large, geographically dispersed operational teams.
• Proven track record in security, parking enforcement, public realm, facilities management, environmental services, or similar operational sectors.
• Experience managing managers and multi-layered leadership structures.
• Strong understanding of performance management, workforce planning, and operational delivery.
• Experience working within a regulated environment with responsibility for compliance and governance.

• Inspirational leader with the ability to motivate and develop high-performing teams.
• Commercially aware with strong business acumen.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities with a data-driven approach to decision making.
• Able to prioritise effectively and perform under pressure.
• Highly organised with exceptional attention to detail.
• Proactive, resilient, and focused on delivering results.
• Strong influencing and change management…