Account Manager - Data Centre Solutions

Job Title:

Account Manager

Location:

Slough, UK

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

This role is responsible for all operational activities required to ensure 24/7, 365 days uptime across the critical infrastructure on site.

The Account Manager will lead and inspire the teams to fulfil all contractual obligations, developing the site and culture to embrace and embed CBRE RISE Values.

Providing leadership, management, and development of the site team and ensuring that all financial and contractual commitments are met. To be responsible for the day‑to‑day management of the site operations team including (but not limited to) Lead Contract Support, Contract Manager and Support Services Manager.

They will be required to embed strong QHSE culture, following all necessary reporting processes and look for innovation across the site. Client relations are key, supporting the customer in their ambitions to achieve Net Zero and Best in Class Service.

• Full accountable for the control of all financial and commercial aspects of contracts, maintaining overall responsibility for the standards maintained across the contract.
• Build and develop relationships with key business and account stakeholders.
• Management of the account invoice pool in collaboration with the Contract Support and Business Unit Lead Contract Support
• Responsible for the production of all necessary financial reporting including but not limited to; monthly forecasting, weekly debt and WIP reviews, Monthly Finance Reviews.
• Proactively manages Maintenance PO's and ensure all PO's are created accurately and in a timely manner.
• Lead and ensure robust monthly Contract Review meetings are completed.
• Supporting CBRE targets and initiatives with Procurement on the account including selection of suppliers, review of suppliers and liaison with the Divisional Procurement Manager.

• Ensure timesheets are collated from engineers, maintaining accurate records that are fully auditable.
• Ensure O1's and S1's are fully up to date and accurate, undertaking periodic reviews when required or directed by Associate Director or Senior CBRE Management.
• Ensure timely and accurate completion of the account Subcontractor Schedule
• Responsible for accurate and timely applications for billing for all Maintenance & Extra Works, ensuring Contract Support completes required paperwork
• Line management responsibility for the Lead Contract Support, ensuring creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's
• Ensuring all MA PO's are in place and operating in line with CBRE financial policies.
• Support and drive the review of open Purchase Orders.
• Drive high quality financial performance to influence P&L result.

• Build a strong, high performing Team and ensure team is effectively utilised.
• Lead and develop all of the team, ensuring they are motivated, inspired and committed,
• Provide knowledge and understanding to coach and support others.
• Ensure an appropriate meeting structure is in place and adhered to.
• Responsible for ensuring all staff receive appraisals and PDP's in line with CBRE policies.
• Culture carrier and promotes best practice.
• Ensure people records such as new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator).
• 1-2-1 Meetings with members of the team as needed.

• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance.
• Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.
• Processes, Procedures and Reporting
• Responsible for ensuring all manual and computer records via the site CAFM system are fully…