Pre-Compliance Team Leader

Pre-Compliance Team Leader

Red Recruitment is recruiting a Pre-Compliance Team Leader to join a training and apprenticeship provider in Slough.

You'll lead a team responsible for gathering learner documentation ahead of training start dates, ensuring work is completed accurately, efficiently and ready for compliance review.

This role would suit an experienced Team Leader with a background in high-volume administration or back-office operations, confident managing competing priorities and keeping a busy team on track.

• Salary: £18.46 per hour
• Hours:
  
  Monday-Friday, 9am-5pm
• Contract:
  
  Temporary ongoing, with the potential to become permanent
• Location:
  
  Slough Trading Estate, office-based
• Quarterly performance-based bonus

• Leading and supporting the pre-compliance team to gather learner documentation ahead of training start dates
• Allocating workloads and monitoring progress across multiple learner groups with different document requirements and deadlines
• Managing team performance, balancing productivity with accuracy and a positive learner experience
• Coaching team members and providing regular feedback to improve performance
• Working closely with sales and compliance teams to clarify requirements and ensure timely handovers
• Resolving escalated queries, identifying missing information and addressing delays in the enrolment process
• Maintaining oversight of administrative processes and identifying opportunities to improve efficiency

• Previous Team Leader experience within a high-volume administration, processing or back-office environment
• Experience managing document-led workflows and administrative processes, with responsibility beyond telephone-based activity
• Strong organisation and prioritisation skills, with the ability to manage competing deadlines
• Confidence monitoring performance, allocating resources and keeping a team focused on targets
• A supportive leadership style, with experience coaching and developing team members
• Excellent attention to detail and a calm, practical approach to resolving problems
• Strong communication skills and a customer-focused approach

Red Recruitment (Business)