Transition Manager

Job title:

Transition Manager

Contract:

12 month

IR35:
Inside

Location:

Slough (hybrid)

Own and coordinate transition readiness within the Hub from the receiving organisation perspective, ensuring the captive / CoE is prepared to absorb work successfully across all assigned waves.

This role exists to make the Hub transition-ready: aligning onboarding, pre-KT readiness, local training coordination, knowledge transfer oversight and operational handshakes with deployment teams, while ensuring Hub leadership has clear visibility of incoming wave demands.

Successful transition depends not only on market-side execution, but on the receiving Hub being ready to absorb work at pace and scale.

• Delivery teams may not be onboarded in time
• KT readiness becomes fragmented
• Hub leadership lacks visibility of incoming wave demand
• Receiving teams enter go-live underprepared

This role ensures the Hub receives work in a controlled, coordinated and scalable way across multiple parallel waves.

The Hubs Transition Manager is accountable for coordinating Hub-side readiness across all waves entering the assigned Hub, including:

• Coordinate Hub readiness for incoming transitions across all clusters and waves.
• Maintain visibility of wave intake schedules and staffing timing.
• Align Hub preparation with deployment milestones and transition gates.

• Coordinate onboarding readiness for new Hub joiners.
• Ensure pre-KT induction, orientation and local readiness activities occur on time.
• Support Hub managers in preparing staff before formal KT begins.

• Act as Hub focal point for KT mobilisation.
• Confirm receiving teams, supervisors and infrastructure are ready for KT start.
• Monitor Hub-side execution of shadowing readiness and escalated capacity risks.

Work in close partnership with Hub Director and Hub management team to:

• Align staffing against wave demand
• Prepare supervisors for incoming transitions
• Coordinate readiness handshakes with deployment teams

Ensure Hub leadership has forward visibility of transition pipeline.

• Staffing gaps
• Readiness delays
• Capacity bottlenecks
• Onboarding slippage

Escalate issues early to Global Deployment Lead and relevant deployment teams.

• Global Deployment Lead
• Hub Director
• Hub Management Team
• Cluster Transition Managers
• Regional Deployment Leads
• People Tower / Recruitment Leads
• Training Leads / SMEs
• Cluster Deployment Leads
• Control Tower PMO

The Hubs Transition Manager maintains a clear view of Hub readiness across all incoming waves, including:

• Upcoming wave intake schedules
• Staffing readiness against KT dates
• Onboarding progress by wave
• KT readiness status by transition cohort
• Capacity and bottleneck risks

Reporting is:

• Forward-looking and capacity-oriented
• Focused on readiness signals rather than detailed administrative tracking
• Escalated through the Global Deployment Lead into programme governance

• Authority to coordinate Hub readiness activities across incoming waves.
• Right to challenge transition timing where Hub readiness is insufficient.
• Authority to elevate staff or capacity risks affecting KT start.
• Mandate to require visibility and commitment from Hub managers on transition readiness.

Reports to Global Deployment Lead. Acts as the single Hub-side transition coordination lead for the assigned location.

• Hub Director and Hub leadership team
• Cluster Transition Managers
• Cluster Deployment Leads
• People Tower and Recruitment
• Training / Enablement teams

This is a coordination and orchestration role, not an administrative execution role.

• Hub teams ready before KT begins.
• No delayed KT starts caused by Hub-side readiness failures.
• Receiving staff onboarded and prepared on time.
• Hub leadership confident in wave intake planning.
• Smooth absorption of work across multiple parallel waves.

• Leadership can look away because:
• The Hub is never surprised by incoming work.
• Staff arrive prepared and transition starts on schedule.
• Hub management has confidence in transition sequencing.
• Capacity constraints are visible early and managed proactively.

• Full-time, ongoing role across multiple waves.
• Highest intensity during onboarding ramps, KT starts and go-live preparation windows.
• Evolves into Hub scaling and…