Senior AI Scheduler Lead

Slough, Hybrid

You will lead a team of 5, focused on driving improvements in planning, forecasting, resource optimisation, and operational efficiency within the area of AI. You will provide leadership, coaching, and direction to the team, whilst working with key stakeholders to deliver, solutions, enhance decision-making, and support business growth. You will be is responsible for championing innovation, embedding continuous improvement across tech scheduling team.

• Lead and manage AI scheduling and resource planning activities, ensuring effective utilisation, development, and deployment of Trainers to meet business demand.
• Oversee the optimisation of Trainer schedules through data driven forecasting, workforce planning, and intelligent resource allocation.
• Lead the planning and provision of appropriate cover for Trainer in demand through predictive scheduling and capacity management.
• Manage and enhance the onboarding process for new AI Trainers, leveraging insights to identify suitable mentors, learning pathways, and development opportunities.
• Lead, coach, and develop the scheduling team, promoting innovation, continuous improvement, and best practices.
• Build and maintain strong relationships with business stakeholders to support the successful delivery of training and workforce planning objectives.
• Drive continuous improvement initiatives by identifying opportunities to automate manual processes, improve data quality, and enhance scheduling efficiency.
• Produce and interpret performance, utilisation, forecasting, and operational reports to provide actionable insights and support decision-making.

Must have excellent organisational and planning skills with the ability to prioritise workloads, work methodically, accurately and effectively under pressure whilst maintaining a positive attitude

• Scheduling / Planning, organisational background desirable
• Good people management skills are essential and experience of team management required
• Logical thinker who is willing to own and solve problems with the determination to find solutions
• Knowledge of training / scheduling
• Confident
• Extremely pro-active
• Clear communication
• Must have excellent organisational and planning skills with the ability to prioritise workloads, work methodically, accurately and effectively under pressure whilst maintaining a positive attitude
• Flexible and adaptable to change
• Works collaboratively
• Listens to and follows instructions to the highest level of accuracy
• Be prepared attend face to face meetings when required
• Must be prepared to work outside of business hours when required

Your wellbeing matters to us. That's why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Learning and opportunity is at the core of what we do - and that applies to you too!

You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family.

We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

At QA, we believe the future belongs to organisations that are able to learn, master and apply new…