Contract Manager; BSO

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Contracts manager/Regional Facilities Manager based in the South (close to Slough).

The Regional Facilities Manager will be responsible for the effective delivery of facilities management services across a portfolio of UK locations, with Slough acting as the primary site and regular travel required across the wider estate.

The role will lead the client relationship across the portfolio, maintain strong commercial and financial control, drive cost savings and efficiencies, and ensure high standards of health, safety and compliance.

The Regional Facilities Manager will provide leadership and support across a technical and operational facilities team consisting of:

• Facilities Coordinator
• Site Supervisor, Technical
• Plumber
• Fabric Technician x2
• Multi-skilled Engineer
• Apprentice

• Manage the client relationship across all locations, maintaining strong, consistent communication.
• Develop trusted relationships with key client stakeholders.
• Represent CBRE positively and continually demonstrate the value and benefits delivered through the CBRE service model.
• Manage client challenge and pushback, particularly regarding costs, through clear commercial justification and effective communication.
• Proactively identify client concerns and work with the wider account team to resolve them.

• Maintain strong cost control across the region.
• Work collaboratively with the wider account team to identify cost savings, efficiencies and value opportunities aligned with the commercial model.
• Support weekly financial governance and ensure appropriate visibility of expenditure, commitments and emerging financial risks.
• Support the Facilities Coordinator with purchase orders, contractor costs and financial administration.
• Ensure additional works and expenditure are appropriately managed and commercially controlled.
• Lead annual supplier contract renewals and support negotiation of supplier costs.
• Challenge supplier costs and identify opportunities to improve value without adversely impacting service delivery.

• Support the Site Supervisor in resolving operational and technical issues.
• Maintain appropriate oversight of planned and reactive maintenance activities.
• Ensure operational issues are appropriately prioritised, escalated and driven through to resolution.
• Support the Facilities Coordinator in the effective management of contractors.
• Maintain strong working relationships with operational teams at each location.
• Ensure appropriate management oversight is maintained across the geographically dispersed portfolio.

• Maintain a strong health and safety culture across all sites.
• Ensure compliance requirements are effectively managed and monitored through E-logs.
• Work with the technical team to ensure actions arising from compliance activities are appropriately assigned and closed.
• Ensure risks and areas of non-compliance are promptly escalated and managed through to resolution.
• Promote individual accountability for health, safety and compliance throughout the team and supply chain.

• Maintain effective commercial and operational relationships with suppliers and contractors.
• Review supplier service performance and challenge underperformance.
• Manage annual contract renewals and support commercial negotiations.
• Review supplier costs and identify opportunities for efficiencies and savings.
• Ensure contractors operate in accordance with agreed scope, site requirements and health and safety expectations.

• Provide visible leadership across the regional team.
• Support the Site Supervisor and Facilities Coordinator in delivering their respective operational responsibilities.
• Establish clear responsibilities and expectations across the team.
• Encourage accountability, collaboration and effective communication.
• Support the ongoing development of technical team members, including the Apprentice.
• Ensure resources are appropriately prioritised across the portfolio.

• Facilities management experience within a multi-site environment.
• Strong client and stakeholder relationship management skills.
• Good commercial awareness and experience of cost management.
• Experience managing suppliers, contractors and contract renewals.
• Ability to identify and deliver cost savings…