Communications Lead - GBS Supply

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

GBS

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine:
Reckitt's Global Business Services (GBS).

Fuelled by a culture of positive energy and co-creativity - while learning together - One Reckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function;

we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.

The GBS Supply Transformation Communications Lead will define and coordinate the overall communication strategy and plan for the programme. This includes developing compelling, timely and clear communications that support major transformation milestones, drive engagement, and help our people understand and adopt new ways of working.

This role reports directly to the Communications Business Partner for Supply, with a dotted line into the GBS, Organisational Change Management Lead. It forms a key part of the broader Programme Change and Communications team for this project, ensuring a cohesive narrative, consistent stakeholder engagement and alignment across all programme work streams.

A key part of the role is ensuring all communications uphold the corporate communications strategy, follow Reckitt’s brand guidelines and tone of voice, and apply the approved global templates, cascading them effectively to regional and local markets. Collaboration with external consulting partners will be essential to ensure quality, accuracy and consistency across all communication materials.

• Own and maintain the GBS Supply transformation communications plan, ensuring alignment with the overall Supply and GBS communications plans
• Ensure all messaging adheres to Reckitt brand guidelines, tone of voice and global communication principles
• Translate complex transformation activities into clear, accessible and engaging communications for diverse global audiences
• Analyse the people, process, organisation, and technology impacts of change (IOC); develop and execute communication and engagement solutions and plans to align markets and to embed new ways of working
• Map and understand stakeholder needs across the transformation programme to enable targeted, timely communication
• Ensure communications reflect the vision and direction of the Chief Supply Officer, SVP CSLP and wider Supply leadership team

• Develop and deliver high‑quality communications across multiple channels (Viva Engage, email, MS Teams, SharePoint, video, presentations)
• Work closely with consulting partners, validating content, aligning messages and ensuring deliverables meet Reckitt’s communication and brand standards
• Input into the design, preparation and delivery of GBS Supply transformation events (e.g., critical stakeholder meetings, leadership sessions, roadshows)
• Draft and edit senior leader messaging, talking points, presentations, external customer comms (as required) and narrative materials for the project
• Ensure global communication templates, toolkits and best‑practice frameworks are cascaded, adopted and correctly applied by regional and market teams

• Evaluate communication effectiveness using surveys, analytics and qualitative feedback
• Track and…