As a Property Management Externals Associate, you'll be out in the field carrying out inspections, inventories and tenancy appointments across Slough, Maidenhead, Bracknell and Hayes that help keep homes safe, compliant and well managed. Working independently while supported by an experienced team, you'll make a real difference to landlords, tenants and the wider business every day. If you're organised, observant and enjoy a role where no two days are the same, we'd love to hear from you.
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Benefits- £28500 OTE per annum
- Full-time working hours: 8:30am to 6pm weekdays, and 9am to 5pm every one-in-four Saturdays (additional Saturdays as and when required in line with the needs and expectations of the business)
- Company Car
- 30 days annual leave (includes bank holidays*)
- Enrolment at the Spicerhaart Learning & Development Centre
- Continued training as you grow and develop within your role
- Career progression opportunities
- Employee Assistance Programme (24/7 access to our confidential helpline)
- Eye care
- Employee Referral Bonus
- Company Pension Scheme
Role covers Slough, Maidenhead, Bracknell and Hayes, as well as other various locations and additional travel in line with the needs and expectations of the business.
The Purpose of the RoleThe Property Management Externals Associate (PMEA) is responsible for delivering all external property management services across the tenancy lifecycle, including property visits, inventories, check-ins, check-outs, ad-hoc external inspections.
The Role Plays a Critical Part In- Protecting landlord assets
- Supporting compliance and risk mitigation
- Enabling efficient tenancy lifecycle management
- Driving additional revenue through chargeable external services
The Externals Associate acts as the eyes and ears of the Property Management function in the field, ensuring accurate reporting, professional representation of the business, and timely escalation of risks or maintenance issues.
Key Working Relationships- Property Management teams
- Compliance team
- Lettings Branch teams
- Contractors
- Inventory & Visit teams
- Landlords
- Tenants
- Conduct routine property visits in line with company policy and compliance requirements
- Complete detailed, accurate visit reports using company systems
- Identify and report:
- Maintenance issues
- Compliance risks
- Damage or misuse
- Health & safety concerns
- Tenancy breaches
- Upload photographic evidence and professional commentary
- Ensure all visit targets are achieved in line with portfolio expectations
- Complete professional, detailed inventories prior to tenancy start
- Conduct check-in appointments with tenants
- Clearly document property condition
- Ensure compliance with deposit protection requirements
- Upload reports promptly to enable tenancy commencement
- Conduct check-out inspections at tenancy end
- Produce accurate, evidence-based check-out reports
- Identify fair wear and tear vs. tenant damage
- Support Property Managers with deposit negotiation evidence
- Escalate urgent or high-risk issues immediately
Liaise with internal Property Managers regarding findings and raise repairs to Property Managers promptly - Ensure all information is recorded accurately
- Provide professional, courteous service to tenant and landlords
- Representing the company brand positively at all times.
- Managing appointments efficiently
- Communicating clearly and professionally
- Support delivery of chargeable services and contribute to achievement of external services income targets
- Deliver set average number of appointments per day
- Deliver expected service and quality through turnaround times and accuracy and completeness of reports
- Property inspection expertise
- Understanding of tenancy lifecycle
- Knowledge of property condition reporting
- Basic understanding of lettings legislation and compliance
- Ability to identify risk and maintenance issues
- Takes ownership of appointments and reporting
- Identifies risks others may miss
- Produces accurate and thorough reports
- Identifies risks that others may miss
- Plans diary effectively
- Maximises productivity
- Represents the business positively
- Builds trust with customers
- Clear written and verbal communication
- Professional and objective reporting
- Understands importance of revenue-generating services
- Supports business…
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