Restaurant Supervisor

Position: Restaurant Supervisor

Report to: Restaurant Manager

What will I get?

• Competitive salary ranging from £43,000 to £45,000 gross per annum, based on a 40-hour working week and inclusive of service charge.
• Enhanced annual leave, increasing with length of service
• Complimentary meals while on duty
• £1,000 “Refer a Friend” bonus scheme
• Ongoing learning and professional development opportunities
• Reward programmes, long service recognition, and employee appreciation incentives
• Employer pension contribution of 3%
• Complimentary dry cleaning
• Enhanced maternity and paternity pay
• A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message
• Access to the HSF Health Plan*, including:
• Dental reimbursement
• 24/7 GP advice line and confidential counselling support, including assistance for dependents
• Optical reimbursement
• Complimentary cover for your partner and children
• High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers
• Discounted gym memberships

As a Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines, our menus, and dining out. You will also be responsible for maintaining daily operations such as opening and closing, cash up, reporting, and operational organisation.

We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations.

As is the case for our Head Waiters/Waitresses, our Supervisors must have an irreproachable, elevated service style, excellent wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics.

What sets our Supervisors apart from our Head Waiters/Waitresses is their operational duties. As a supervisor you will thrive amidst service, while keeping an eye on BOH and FOH standards. You will be trained in and have a deep knowledge of what makes our property unique, and ensure the team follow. You will also undertake tasks such as daily briefings, stock-count, rota updates, and cash-up.

You will collaborate closely with our Restaurant Manager and fellow Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London, and develop yourself into a master of all things hospitality.

Guest Experience & Service Excellence:

• Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior in their sections.
• Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest.
• Lead by example through your service, setting the tone for energy, professionalism, and guest care.
• Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette.
• Handle guest feedback efficiently and resolve any service issues with care and urgency.
• Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting.

Operational…