Retail Supervisor

Retail Supervisor

At Whittard of Chelsea, we've been sharing the joy of tea, coffee and hot chocolate since 1886. We believe in curiosity, quality, and the kind of service that turns everyday moments into something memorable. Now, we're looking for a Retail Supervisor at our flagship store in Covent Garden to help lead our in‑store experience—and ensure every shift runs smoothly, successfully, and with a splash of Whittard magic.

You will need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period.

As a Supervisor, you are more than a keyholder—you are a leader on the shop floor and a trusted support to the management team. From opening the doors to energising the team and making sure every detail is in place, you will make each day feel organised, customer‑focused, and commercially sharp.

You will be:

• Customer Obsessed
  —Leading by example, you will deliver exceptional service that brings our products to life, inviting customers to discover, taste and enjoy. You will empower your team to be friendly, proactive and informed, creating loyal customers who return again and again.
• Operationally Sharp
  —Whether it's cash handling, deliveries, visual merchandising or health and safety, you will take pride in a well‑run store. You will follow key processes, manage stock efficiently, and ensure everything's in place for a great customer and colleague experience.
• A Team Energiser
  —You will take the lead during shifts, organising daily activities, assigning tasks, and keeping everyone on track. You will give clear direction, offer on‑the‑spot coaching, and help build confidence in those around you.
• Commercially Switched‑On
  —By reviewing store performance, KPIs and commercial data, you will make smart decisions that drive sales. From adapting team focus to adjusting layouts or sampling, you will understand how to turn insight into impact.
• A Bridge Between Teams
  —You will act as the link between sales advisors and store management, keeping communication flowing, solving challenges as they arise, and creating a culture where everyone feels heard, supported, and motivated.

When the management team is away, you will take the reins—ensuring the store runs just as smoothly and successfully in their absence.

We're looking for someone who brings energy, structure, and a passion for helping others succeed.

• Experience in a supervisory or team lead role in a fast‑paced retail environment.
• A confident, hands‑on approach to delegating and leading shifts.
• Strong communication skills and a positive, problem‑solving attitude.
• Commercial awareness—you know how to read the numbers and turn them into action.
• A commitment to customer service, always looking for ways to surprise and delight.
• Professionalism, integrity, and pride in being a Whittard ambassador.

At Whittard, we do more than sell tea, coffee and hot chocolate—we create moments of discovery. As a Retail Supervisor, you will play a vital role in delivering those moments every day. You will be supported by a passionate team, encouraged to grow, and celebrated for what you bring.

You will also enjoy:

• Up to 50% store discount
• Monthly product allowance
• Wellbeing resources and family‑friendly policies
• And much more...

Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences. Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.