Direct Sales Agent

Position Overview

As a Direct Sales and Loyalty Agent, you will serve as the primary point of contact and a vital contributor to our client's customer retention strategy. Working within an agile delivery team, your key responsibility is to engage with customers approaching their End of Contract (EOC), guiding them confidently through their options to secure contract renewals.

Key Responsibilities

• Proactively engage with customers nearing their contract expiry to discuss renewal options and secure renewals.
• Utilise targeted campaigns via SMS, email, and outbound calls to convert data leads into successful contract renewals.
• Ensure a seamless and positive customer experience, maintaining brand consistency throughout all communications.
• Adhere rigorously to all regulatory requirements and internal compliance standards, including GDPR and Consumer Duty.
• Collaborate effectively within an agile team, adapting promptly to evolving campaign priorities and objectives.

Key Knowledge, Experience and Qualifications

• Bachelor's degree or equivalent qualification.
• Proven experience in customer-facing roles such as telesales, customer retention, account management, or call centre operations; experience within automotive finance, insurance, or banking is highly desirable.
• Comprehensive understandi...