Service Delivery Lead

About ATC

ATC is a global logistics, white-glove, and technical services specialist for data centers. For over 45 years,we’vehelped deliver Europe’s data centers safely, securely, andright the first time. Our work includes specialist IT transport and relocations, as well as full data center commissioning and decommissioning.

As part of the Arvato Group, webenefitfrom the strength, scale, and globalexpertise of one of the world’s leading supply chain and technology partners. What truly sets us apart, however, is our people. We invest in training, development, and continuous improvement, and we take pride in building long-term relationships with our clients and teams across Europe.

The Service Delivery Leadis responsible forassistingthe Key Account Manager by managing the day-to-day aspects of key client accounts. This role ensures smooth operations, provides expert support, manages project timelines, and resolves issues.

• Support the Key Account Manager in delivering smooth account operations andmaintainingstrong client relationships
• Act as a key operational point of contact, providing expert guidance and support to customers
• Oversee day-to-day account operations to ensure seamless service and product delivery
• Collaborate closely with Planning, Commercial, and cross-functional teams to meet client requirements
• Proactively manage and resolve operational issues tominimizedisruption andmaintaincustomer satisfaction
• Coordinate and track projects, ensuringtimelydelivery within scope and agreed objectives
• Provide operational insights andexpertiseto help customersmaximizethe value of services
• Monitor, report, and present onkey operational metrics (e.g.rack counts, OTD, issue resolution), whileidentifyingopportunities for continuous process improvement.

• Education:
  
  Bachelor’s degree in business or a related field preferred, but not essential.
• Experience:
  
  Experience in account management, client services, ora related fieldisdesirable but not required.
• Strong negotiation and contract management skills
• Excellent communication and interpersonal skills.
• Ability to understand and align with customer businessobjectives.
• Demonstrated ability to manage complex tasks and support business growth.
• Strong problem-solving skills and the ability to manage escalations effectively

• AIG Virtual Care Program providing access to Teladoc Health professionals fornon‑emergency medical and wellness support.
• Workplace Pension Scheme with automatic enrolment, employee contributions, company contributions, and government tax relief.
• TELUS Health Employee Assistance Programofferingfree, confidential support, tools, and resources for personal and family wellbeing.
• Work‑from‑abroadoptionforoffice‑based employees, allowing up to30 daysper calendar year (post‑probation and subject to manager approval).
• 20daysannual leave.